From link:

> Despite the disruptions, Finnair said it had no plans to compensate customers because of the washing error, as in its view the situation was an "exceptional circumstance".

That's just scummy practice. Washing error of their doing and push it on customers.

by YourShowerCompanion

6 comments

  1. Taking accountability of own mistakes is a key value of serious companies. I let you think about where they stand nowadays.

  2. I do not believe this to be a joint class action lawsuit as those are not really recognized in Finland except in a few cases. If I am not mistaken it is a series of individual civil court cases, each tried individually. Kind of like Hedman Partner’s piracy letters, but in reverse. Interesting Yle wrote the headline like that, I cannot seem to find the original Finnish one.

  3. We’d hope that such errors are exceptional. But they were still errors and not force majeure. They are constantly showing how an awful company to deal with they are.

  4. Finnair being Finnair. It would be news worth if they actually become costumer friendly.

  5. Finnair doing finnair things. This airline is legitimately a bad mark on Finland’s international brand. 

  6. I don’t think we have class action in law similar to some other countries. I believe only a Finnish prosecutor represent a class, not a civil firm or a random lawyer.

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