I want to get my own modem (ASUS RT-AXE7800 Tri-Band WiFi 6E) but not sure if that would work at with DNA as they’re claiming you need to have some special, optimized modem for their network. I called DNA and visited a store, they were no help but try to sell me their own crappy modems. I also don’t have any network cables or ONT devices inside the apartment. Does the internet come from the TV cable sockets from the wall? Could someone help?

by sabac

14 comments

  1. The ASUS is not a modem, it is a router. You need a cable modem to access the internet (if they are offering you a Kaapelimodeemi). You could buy both and set the cable modem to bridged mode.

  2. >I also don’t have any network cables or ONT devices inside the apartment. Does the internet come from the TV cable sockets from the wall? Could someone help?

    No, random people on the internet will not be able to tell you what kind of internet connection your apartment might have. Do you have a broadband connection opened with DNA?

  3. I very highly recommend getting a Fritz!Box cable modem instead of DNA’s Sagemcom ones. If you google just a little bit I’m sure you’ll find lots of complaints. I suffered years of headache before getting mine. Personally I bought the 6660 model from Tori and it’s worked like a dream. You will have to call DNA customer service and tell them the MAC address of your modem to get it whitelisted but it’s very easy to do.

    I haven’t seen apartments where cable internet would not be coming out of the cable tv socket but I can’t promise you they don’t exist. You simply need a splitter that lets you connect both your TV and modem to the same socket. For example: [https://www.verkkokauppa.com/fi/product/699158/Nedis-TV-Data-jaotin-televisio-ja-kaapelimodeemikayttoon](https://www.verkkokauppa.com/fi/product/699158/Nedis-TV-Data-jaotin-televisio-ja-kaapelimodeemikayttoon.The) modem should come with the cable that you connect to the splitter.

  4. What they are trying to sell you is a modem+router combo. As it’s suggesting you buy a cable modem I’m gonna assume your apartment uses the TV antenna socket for internet access. Their customer service should definitely be able to tell you that.

    The modem is for converting between mediums, so in this case the single coaxial cable (TV atenna) gets converted to RJ45 ethernet. The router is responsible for sharing that single connection so that multiple devices like your phone, laptop etc. can access the internet through that single wall connection. There’s also a WiFi modem built in.

    You can buy the Asus thing you mentioned but as it’s only a router+wifi modem it can’t connect to the TV antenna. You still need a cable modem for that. If your apartment was newer the Asus router would work as then you would have an RJ45 connection. You can get cable modems used on Tori.fi for example, they are like 20€. Doesn’t have to be DNA specifically either, you can just enter the device’s MAC address on their website and it should connect as long as it’s not extremely old.

  5. Any modem you can buy from a store is compatible. Make sure it isn’t for “mobiililaajakaista”, mobile broadband. Unless you intend on getting a SIM-card for it.

    If you live in an apartment through lets say Lumo or similar, I’d bet the internet is fed through the electrical box. Sheet metal cabinet in the wall most likely. Should have instructions inside.

    If not, contact whoever you’re renting through, or the isännöitsijä for more info.

  6. People here already gave you all the answers so just as a rule don’t trust what DNA says, they obviously want to sell you their stuff. When they were converting our apartment from old tv cable internet to ethernet they were pushing hard to sell their router saying the modem from them we used won’t work anymore. It obviously did coz it was router and modem in one.

  8. You need a kaapelimodeemi, like in the picture. That connects to the tv socket. The asus one you are talking about is a router.

    I suggest getting one from tori, then give the mac address to dna.

  9. If DNA is the building provider, with free 10Mbps that you can upgrade, you should be able to get a free basic cable modem from them (that what I used to have, with disabled WiFi, still have it so Tori must have them otherwise). So even if you don’t buy your own cable modem (most retail devices are not) you can still use your own device for WiFi mesh, even dhcp and dns etc.

  11. As someone said, that Asus device is a router, not a cable modem.

    In theory other cable modems work, such as this https://www.verkkokauppa.com/fi/product/949850/AVM-FRITZ-Box-6670-Cable-langaton-Dual-Band-WiFi-7-kaapelimo
    but no guarantees. I used the older model of that modem with DNA previously, and it worked fine for couple of years, until suddenly not. DNA changed something in their network and after that I got tons of packet loss and slow download speeds (< 30 Mbps over 1Gbit line) with it. The modem they provided worked fine, so after that I just used their modem in bridged mode and my own modem as router behind it, as that had way more configuration options than the more locked down one they provide.

    The modems are supposed to follow the same standards so other modems should work, but of course they can pull stuff like this.

    And before anyone says, I did test it with a different unit of the same model (that I then returned) so it was not a defective unit of my modem.

    And if you end up using your own modem, you need to activate it by calling the customer service and giving them the modem’s MAC address.

  12. ..The one they will offer in bundle for 400€ or installed for 600€

  13. Don’t buy what they are offering you. If you’re renting your apartment has free internet, you don’tneed to buy faster ones if you don’t need speed. The only things you need is a reititin and one to two cables. Infront of your door is a cabinet where fuses are. There should be a cable in that cabinet.

    You can buy a reititin for 50€ from gigantti or if that is too much second hand ones works too.

  14. Combatible means something DOCIS 3.0 compliant that severely limits your choices.

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