Teneo.ai announced the expansion of its Teneo 8 platform with AI Agents for the airline industry. Designed for high-stakes, real-time operations, Teneo Enterprise Agentic AI combines LLM-driven conversations with a deterministic intelligence layer and multi-LLM orchestration so airlines can scale automation across voice and digital channels without sacrificing control, accuracy, or protection of personally identifiable information (PII). In airline service teams face relentless volume and complexity, but two areas consistently drive the highest urgency: luggage and loyalty programs. Luggage disruption also carries a major financial toll, with airlines spending approximately managing delayed or lost bags.
With $2 billion each year roughly and international itineraries far more likely to result in missing 1.8 million bags lost or stolen luggage, the operational burden quickly turns into a customer trust issue. Data gaps add friction across the journey, as baggage delivery information is still not consistently shared between airports and airlines. AI Agents for Every Step of the Customer Journey.
Teneo 8 supports the highest-impact airline service flows, including disruption recovery and day-of-travel operations: Journey Stage, Use Cases, What the AI Agent Handles, Pre-Trip, Booking, payment and confirmations; changes, cancellations and refunds, Flight search and booking guidance, payment troubleshooting, confirmation recovery, itinerary retrieval, receipts and duplicate charge routing; policy-aware itinerary changes, cancellation flows, refund eligibility, vouchers/c credits, fees and exceptions, Day of Travel, Flight status and proactive alerts; check-in, boarding and seats; disruption recovery and rebooking, IR regular OPerationS (IRROPS), Departure/arrival updates, delays/cancellations, gate changes, connection risk guidance and proactive notifications; online check-in guidance, boarding pass delivery, seat selection, paid seat changes and cabin upgrades; alternative options, reaccommodation guidance, rebooking flows, updated confirmations and boarding passes, Post-Trip, Luggage tracking and proactive updates; luggage issues and claims, Tracking status, delivery timelines, tracing guidance and self-service next steps; luggage allowances/fees, delayed/lost/damaged luggage intake, claim creation, required info capture, policy guidance and case status follow-up, Loyalty, Frequent flyer account support; redemptions and loyalty troubleshooting, Points balance and tier benefits, profile/account help, missing miles intake and tracking; redemption guidance, eligibility checks, troubleshooting common redemption issues and reward booking changes, Assistance, Accessibility and special services, PRM services, medical needs, staffed minors, special assistance coordination and confirmations. Availability. Teneo 8 is available now for new and existing customers.
Teneo.ai provides deployment support, ROI modeling, and migration assistance to help airlines launch quickly and scale safely.