Arun Mohan, general partner at AMX Ventures/Image: Supplied
Onepane, a UAE-homegrown technology company recognised as the region’s first agentic AI platform purpose-built for IT operations, has launched a new category of autonomous infrastructure called Agentic IT, aimed at transforming how enterprise IT teams operate.
While enterprises globally have rapidly adopted AI agents across sales, marketing and customer engagement, IT departments — the backbone supporting these innovations — continue to manage growing complexity using legacy, reactive tools. Onepane’s launch directly addresses this imbalance by introducing an agentic layer designed specifically for IT-Ops.
Led by technology investor Arun Mohan, general partner at AMX Ventures, Onepane’s Agentic IT framework aligns with the broader industry shift toward what Microsoft has described as “Frontier Firms” — organisations that embed artificial intelligence deeply into their operational DNA.
AI engine
At the core of this ecosystem is Onepane Pulse, an AI engine developed in the UAE that unifies fragmented IT environments. Unlike conventional monitoring tools that simply surface issues, Pulse analyses vast data streams across infrastructure, applications, security and compliance to deliver actionable intelligence and autonomous execution.
“The industry has developed an ‘agent gap’,” said Mohan. “We have agents that can write emails and agents that can close deals, but we lack agents that can self-heal a cloud environment or autonomously orchestrate a DevOps pipeline. IT professionals are currently the ‘manual labour’ behind the AI revolution. We are changing that by introducing an agentic layer that serves the individual, the team, and the entire enterprise.”
The launch marks a shift in IT from reactive maintenance toward proactive innovation. Rather than being positioned as a single product, Agentic IT is designed as an operating system for next-generation IT teams seeking to keep pace with AI-driven enterprise transformation.
Onepane’s Agentic IT model is built on a three-tier framework designed to scale across organisations:
• Personal agent – Supports individual IT engineers by automating root-cause analysis, troubleshooting and data synthesis, reducing alert fatigue and cognitive load. Engineers can query Pulse to analyse production incidents and receive immediate recommendations.
• Team agent – Acts as a digital connective layer across development, operations and security teams, capturing institutional knowledge and executing workflows without manual hand-offs. For example, patching agents can schedule, validate and report updates autonomously across environments.
• Enterprise agent – Provides leadership with a real-time “pulse” of the organisation’s digital estate, aligning technical performance with governance and business outcomes. Resilience agents continuously validate recovery objectives and identify gaps before incidents occur.
Headquartered in the UAE with a presence in the United States, Onepane has developed Pulse through a team of experienced professionals with more than a decade of expertise in building advanced IT workflows across application, infrastructure, security and compliance domains. This operational depth underpins the company’s agentic IT approach and positions it as a regional player in enterprise AI infrastructure.
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