Agentic AI is fundamentally redefining enterprise operations. Yet, many organizations find it difficult to scale from isolated automation pilots to fully integrated, autonomous business systems. Next-generation managed service providers (MSPs), otherwise known as Operate service providers, can play a key role in this shift. By guiding the deployment, ongoing management, and optimization of Agentic AI, they can help organizations address complex challenges like continued cost management, governance, and aligning AI with human judgment, all while helping keep pace with evolving business models.
Amid extensive writings on Agentic, this Harvard Business Review Analytic Services paper sponsored by Deloitte offers a new and different perspective on how to succeed in the long-term management and refinement of this disruptive technology.