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Benedict B. Ndomba, Director General of the e-Government Authority, addressing members of the press on the Government\u2019s wide-ranging GovTech initiatives aimed at expanding and strengthening the use of information and communication technologies (ICT) across the public sector\/HANDOUT<\/p>\n
Tanzania has been placed in the World Bank\u2019s highest GovTech
\nmaturity bracket for the 2025 cycle.<\/p>\n
The classification signals the country has built\u2014at
\nscale\u2014the core digital systems, online service channels, citizen engagement
\ntools and enabling rules that the bank tracks as the \u201cplumbing\u201d of a modern
\ndigital state.<\/p>\n
In the GovTech Maturity Index (GTMI) 2025, Tanzania is
\nlisted in Group A (Extensive GovTech Maturity), alongside Kenya, Rwanda, Uganda
\nand Egypt\u2014placing several economies that share trade, investment and mobility
\nlinks in the same top cluster.<\/p>\n
The GTMI is not presented as a league table. The World Bank
\nexplicitly states the index \u201cis not a ranking,\u201d but an overview of GovTech
\npractices that helps governments and partners spot gaps and design reforms.<\/p>\n
Grouping is based on normalised GTMI scores: Group A is
\n\u22650.75 to 1.0, with Group B, C and D below that. <\/p>\n
The 2025 update covers 197 economies, and the World Bank
\nreports that 80 economies\u201441 per cent\u2014are now in Group A, up from earlier
\ncycles, while warning that progress remains uneven and the digital divide is
\nwidening.<\/p>\n
Methodologically, the 2025 GTMI update draws on two sources:
\nself-reported survey responses from 158 participating economies and publicly
\navailable data for 39 non-participating economies.<\/p>\n
The World Bank says more than 1,000 government officials
\ncontributed to the 2025 update through the global online survey.<\/p>\n
The GTMI\u2019s relevance is in what it measures. The index
\ntracks four pillars through 48 key indicators: Core Government Systems, Online
\nPublic Service Delivery, Digital Citizen Engagement, and GovTech Enablers
\n(including strategy, institutions, laws and regulations, digital skills and
\ninnovation policies).<\/p>\n
The GTMI score is calculated as the simple average of the
\nnormalised scores of those four components.<\/p>\n
In Tanzania\u2019s case, the country\u2019s own narrative of why it
\nmeets the \u201cExtensive\u201d threshold centres on core systems and
\ninteroperability\u2014areas that typically determine whether digital government is
\nexperienced as one connected service, or as separate portals that cannot share
\ninformation.<\/p>\n
The summary of Tanzania\u2019s systems credits the country\u2019s
\nprogress to the presence and use of Core Government Systems, including public
\nworkforce management platforms such as the Human Capital Information Management
\nSystem (HCIMS) and recruitment through the Ajira Portal, alongside an
\ninteroperability push designed to connect public institutions.<\/p>\n
That interoperability layer is anchored by the Government
\nEnterprise Service Bus (GovESB), described as a backbone that enables government
\nsystems to exchange data securely and efficiently, with the practical goal of
\nreducing duplication, speeding up service delivery and strengthening
\naccountability.<\/p>\n
Service delivery platforms cited include the Government
\ne-Payment Gateway (GePG) for government payments, the National e-Procurement
\nSystem (NeST) for procurement workflows, and local government service systems
\nsuch as TAUSI.<\/p>\n
Together, those tools align with the GTMI\u2019s emphasis on
\nwhether online delivery is institutionalised rather than episodic.<\/p>\n
The digital citizen engagement pillar is often the hardest
\nto sustain because it turns digitisation into a governance issue: whether
\nfeedback loops work, whether institutions respond, and whether citizens can
\ntrack outcomes.<\/p>\n
The World Bank flags Digital Citizen Engagement as an area
\nwhere \u201cCivicTech lags behind other dimensions,\u201d and it highlights that
\n\u201cmonitoring the use and uptake is an issue in most economies.\u201d<\/p>\n
Tanzania\u2019s narrative points to e-Mrejesho as a key
\nengagement channel\u2014positioned as a platform for citizens to submit complaints,
\nsuggestions, advice and compliments, and to receive feedback.<\/p>\n
In GTMI terms, the existence of such channels matters;
\nhowever, the World Bank\u2019s emphasis on uptake means the next layer of
\ncredibility is whether response performance can be tracked, published and
\nimproved over time.<\/p>\n
Another pillar that GTMI rewards is the enabling
\nenvironment. The World Bank\u2019s indicators explicitly include whether governments
\nhave the institutional and legal foundations for digital transformation\u2014ranging
\nfrom a GovTech strategy and whole-of-government approach to laws and
\nregulations that support delivery and trust.<\/p>\n
On Tanzania\u2019s side, the summary attributes part of the GTMI
\noutcome to government policies, laws, regulations, standards and e-Government
\nguidelines that steer ICT projects under a unified national direction.<\/p>\n
Commenting on the assessment, Benedict Ndomba, Director
\nGeneral of the e-Government Authority (e-GA), said the result reflects a long
\nevidence-collection process rather than a short review.<\/p>\n
\u201cThe World Bank conducted this study for about a year,
\ncollecting evidence and various information on the use of ICT in government\u2014an
\nevidence-based GovTech Maturity Index survey\u2014across different countries,\u201d he
\nsaid.<\/p>\n
Ndomba urged public institutions to keep implementing ICT
\nprojects in line with national laws, standards and guidelines, strengthen
\ncitizen engagement systems, and connect institutional platforms through GovESB.<\/p>\n
The regional significance is that the GTMI Group A list now
\ncontains multiple economies that share supply chains, contractors, professional
\nservices and cross-border investment flows.<\/p>\n
In practice, that increases the pressure for
\ninteroperability, procurement traceability and online service consistency to
\nkeep improving\u2014because businesses and citizens increasingly compare experiences
\nacross borders, and because regional trade corridors function best when
\nadministrative processes become predictable, verifiable and fast.<\/p>\n
The World Bank\u2019s own framing makes the next question clear;
\nafter the platforms and policies, the hardest work is proving adoption and
\nperformance.<\/p>\n
The GTMI is designed to show whether the machinery exists
\nand is supported by institutions; the public test is whether that machinery
\nreliably reduces friction in payments, procurement, staffing processes and
\ncitizen feedback\u2014at scale and over time.<\/p>\n","protected":false},"excerpt":{"rendered":"Benedict B. Ndomba, Director General of the e-Government Authority, addressing members of the press on the Government\u2019s wide-ranging…\n","protected":false},"author":2,"featured_media":17350,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55],"tags":[10992,10993,10989,10990,98,100,152,101,99,10991],"class_list":{"0":"post-17349","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tanzania","8":"tag-benedict-b-ndomba","9":"tag-e-government-authority","10":"tag-govtech","11":"tag-govtech-maturity-index","12":"tag-star-news","13":"tag-star-news-kenya","14":"tag-tanzania","15":"tag-the-star","16":"tag-the-star-newspaper","17":"tag-use-of-ict-in-government"},"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/africa\/wp-json\/wp\/v2\/posts\/17349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/africa\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/africa\/wp-json\/wp\/v2\/comments?post=17349"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/africa\/wp-json\/wp\/v2\/posts\/17349\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/africa\/wp-json\/wp\/v2\/media\/17350"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/africa\/wp-json\/wp\/v2\/media?parent=17349"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/africa\/wp-json\/wp\/v2\/categories?post=17349"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/africa\/wp-json\/wp\/v2\/tags?post=17349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}