Dan Kies, Go to Market Lead, North America, Camunda •
July 20, 2026
Insurance is rapidly embracing agentic AI, but a significant gap remains between experimentation and meaningful implementation. While many insurers are already using AI agents, most applications remain limited to chatbots and summarization, with few advancing into production or supporting mission-critical operations.
In this session, Dan Kies, Go-to-Market Lead for North America at Camunda, explores what is preventing insurers from moving agentic AI beyond isolated pilots and into secure, end-to-end workflows. The discussion examines how carriers can integrate AI agents with existing legacy systems, connect siloed use cases, and introduce orchestration as a control layer for guardrails, confidence thresholds, audit trails, and human oversight.
The session also explores how insurers can design human-in-the-loop processes that address evolving state-by-state regulations without sacrificing innovation or operational efficiency. It highlights practical approaches to overcoming legacy integration and regulatory fragmentation while examining how Camunda is helping organizations scale agentic AI responsibly across the insurance enterprise.