Hanwha Life headquarters. Hanwha Life
Hanwha Life Insurance is deploying Microsoft’s generative artificial intelligence solution, M365 Copilot, to all 2,728 of its employees as part of a company-wide push to transform how it works. Financial firms had faced limits on using generative AI under network separation rules, but the conditions for adoption emerged after Korean financial regulators eased those rules earlier this year.
The company said on the 13th that it will roll out a total of 58 AI-driven workflow projects in phases starting this month, alongside the M365 Copilot deployment.
Hanwha Life had earlier set aside a period for employees to adapt to the software, combining ongoing online training with 34 live online and in-person sessions since May. More than 2,000 people voluntarily took the training, and in a survey of participants, 90% of respondents said they could make good use of AI in their work.
During the adaptation period, 54.5% of all employees used Copilot in their actual work. They submitted about 150,000 prompts and created some 1,200 AI agents. Usage was high for repetitive, routine tasks such as drafting documents, work chats, structuring reports, and automatically filling out forms.
Hanwha Life also plans to roll out, in phases starting this month, the 58 Copilot-based workflow projects identified at the initiative of frontline staff. Projects too difficult to implement at the individual level will be developed in collaboration with the information technology department.
The company has also moved to secure AI talent. Hanwha Life held an in-house vibe-coding contest and a hackathon, drawing a combined 285 participants across the two events. Participants from non-developer roles numbered 190, twice the 95 from developer roles.
The AX Project Team, made up of top performers from the contests, was established as a formal unit last month and is working to validate and upgrade work-related AI models for commercial use. It is developing AI models to support core insurance tasks such as product development, risk-rate calculation, and management of contractual service margin (CSM) and profitability.
A Hanwha Life official said the company has systematically run training and shared best practices, noting that “AI tools produce widely different results depending on the user.” The official added, “We will expand our in-house AI talent pool and strengthen our AI competitiveness through the workflow innovation they lead.”