Resolving a complex database issue often requires collecting diagnostics, searching for relevant procedures, opening a support case, communicating with IBM Support and translating recommendations back into actions on the database.
Genius Hub can now help orchestrate this workflow using Agentic AI. A user troubleshooting an issue can simply ask Genius Hub to open a support ticket. Genius Hub can collect relevant context, including recent changes to database configuration parameters, database manager settings and registry variables that may be related to the issue. It can also identify diagnostic procedures relevant to the problem and use that information to help prepare the case.
After collecting required information such as contact details and case severity, Genius Hub can create the IBM Support case directly from the conversation. The workflow continues after the case is opened. When IBM Support responds, Genius Hub can retrieve the latest comments, present the recommendation to the user and help apply the recommended action.
This creates a more seamless path from issue identification to diagnosis, escalation and resolution, reducing the manual effort involved in moving between database tools, diagnostic procedures and support systems.