Blacktown City Council has tapped software development firm Enterprise AI for an AI-powered solution to tackle development application pressures.
Named Development Application Information System, or DAISY, the Microsoft-based solution was introduced as a means to help the Council cut down on development application assessment timeframes and manage growing application volumes with limited resources.
According to Enterprise AI, applicants found the development application process complex and unclear, which led to high enquiry and requests for information volumes.
Complicating matters further was the fact that staff are required to respond to all enquiries by law, which created an even larger burden on employees.
As such, the Council took on DAISY as an early adopter, with a hard launch in January this year. The system consists of DAISY Assist, to guide applicants with clear, site-specific planning guidance, and Daisy Assess, to support employees by automating high-volume tasks like application screening and generating draft assessment text.
“We built DAISY in close partnership with councils to solve real congestion points in the development application process,” said Enterprise AI director of growth and partnerships James Masella.