Cognizant, a leading AI builder with an office in Teaneck, is working with Travelport on a strategic AI transformation that will deploy Anthropic‘s Claude to modernize the way Travelport builds, tests and maintains software across its travel retailing and distribution platforms.
The collaboration will speed up AI-led innovation for airlines, hoteliers, travel management companies and online travel agencies worldwide and embed AI features in Travelport’s platform.
For travel agencies and travel management companies, Travelport’s platform will absorb more of the cognitive work agents currently do manually, including surfacing relevant options faster, automating exchanges and rebooking and embedding disruption intelligence into workflows.
For example, an agent managing a business traveler could surface routes with statistically lower disruption risks. Travelport’s customers indicate that saving even one hour per agent per day across a large TMC translates into millions of dollars in annual productivity improvement.
“The travel industry runs on some of the most complex technology infrastructure in the world, and the companies that will lead it forward are the ones investing now in how that infrastructure gets built,” said Ravi Kumar S, CEO of Cognizant.
“This collaboration is about giving Travelport the tools to move faster and deliver higher quality at scale to meet the challenge of a changing travel distribution landscape. That’s what the AI Builder model is designed to do.”
Cognizant integrates Claude within its engineering platforms and delivery processes, including Neuro-san, the open-source library behind Cognizant’s Neuro AI multiagent accelerator.
Claude will power AI-assisted code development, test creation and pull-request review. Its large context window analyzes Travelport’s codebases and surfaces embedded business logic at scale, one of the most technically demanding elements of enterprise modernization.
Together, these capabilities are expected to substantially reduce Travelport’s software delivery cycle times.
Anthropic is a nodal partner within Cognizant’s global AI ecosystem, and this work extends their strategic partnership.