In this episode of the ETCIO Podcast, Relina Bulchandani, Executive Vice President of Real Estate and Workplace Services at Salesforce, unpacks what it really means to build an agentic enterprise — from the inside out.
Salesforce’s formula is simple but powerful: Humans + Agents + Robots. Bulchandani explains how the company is moving beyond automation to true collaboration — embedding AI and robotics into real workflows, solving real operational challenges, and leading as Customer Zero for the very products it builds.
She also explores the evolving role of physical spaces in an AI-first world. Far from becoming obsolete, offices are being reimagined as destinations for co-creation, culture, and connection — designed with intention for a deeply hybrid future.
From building agentic systems with a beginner’s mind to the cultural shifts that come with intelligent workplaces, Bulchandani offers a grounded, forward-looking perspective on what it means to lead in the agentic era.
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