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Same ride, different price: Consumer Reports investigation discovers how Uber, Lyft use AI to set what you pay
AAI

Same ride, different price: Consumer Reports investigation discovers how Uber, Lyft use AI to set what you pay

  • June 16, 2026

2 riders ordering same ride right next to each other could see different prices, CR study finds

A new Consumer Reports investigation found that someone standing right next to you, requesting the same ride at the same time, could be shown a very different price—and most riders would never know. (Consumer Reports)

Ever order an Uber or a Lyft and wonder how the app landed on your price?

A new Consumer Reports investigation found that someone standing right next to you, requesting the same ride at the same time, could be shown a very different price—and most riders would never know.

Consumer Reports spent months testing Uber and Lyft prices nationwide. The investigation used riders who requested a trip from the same starting point to the same destination at almost the same time—generally within a few minutes of one another and, in many cases, within the same minute.

Watch The Morning Show at 6 a.m. on Wednesday to see the surprising results.

All Consumer Reports material Copyright 2026 Consumer Reports, Inc. ALL RIGHTS RESERVED. Consumer Reports is a not-for-profit organization which accepts no advertising. It has no commercial relationship with any advertiser or sponsor on this site. For more information, visit consumer.org.

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