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Browsing Tag

Agent Experience (AX)

2 posts
AAgentic AI
NiCE World 2026
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NiCE World 2026 Preview: CX AI Takes Over Orlando

  • May 28, 2026
NiCE will host NiCE World 2026 from June 8-10 at the Walt Disney World Swan and Dolphin in…
AAgentic AI
Supporting Human CX Agents in an AI Era: Danny Wareham on Firgun's Constellation Leadership Model
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Supporting Human CX Agents in an AI Era: Danny Wareham on Firgun’s Constellation Leadership Model

  • May 25, 2026
What does great customer experience look like when artificial intelligence is handling half the calls? For Danny Wareham,…
AI Europe
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