Microsoft Q4 Earnings Redefine the CX Tech Stack
With consumption-based billing and ‘agent-first’ architectures taking over, contact center budgets and workflows are about to become unrecognizable.…
HubSpot Targets AI Agent Sprawl With Agent Hub
HubSpot has launched Agent Hub and Agent Builder to help go-to-market teams manage AI agents from one CRM…
Change Agents Corp. rebrands, shifts to AI software
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CX AI Market Enters The Trust Phase
The CX AI market is starting to grow up, and this week made that hard to ignore. For…
Amazon Connect Customer Salesforce MCP Shift In CX
Amazon Connect Customer has integrated with Salesforce via the Model Context Protocol, and the move signals a major…
Salesforce, HubSpot, Genesys, and Microsoft Signal a New CX AI Shift
A lot of the CX market is still evaluating AI at the surface layer. The conversation is often…
Stop Letting Your AI Agents Off the Hook
Rhys Fisher, Associate Editor at CX Today, is joined by Dave Rennyson, CEO of SuccessKPI, for a candid…
How Datamark Builds Dynamic Customer Journeys With AI
Most customer journey maps look clean because they assume customers behave in a straight line. In reality, customers…
Zoom Unveils CX AI Optimization Tools At CCW
Zoom unveiled Agent Architect and Agent Performance Suite for Zoom Virtual Agent ahead of Customer Contact Week, CCW…
IBM Vs ServiceNow on Agentic AI Governance
IBM and ServiceNow are now making parallel moves to address one of the biggest enterprise AI headaches, the…
Multi-Agent AI in CX: Orchestration, Governance, and Metrics
As customer experience (CX) teams push beyond basic chatbot deployments, a new model is emerging: coordinated multi-agent AI…
Cisco: The AI Chatbot Era Is Dead – Here’s What Comes Next
At Cisco Live 2026, Cisco pulled back the curtain on a suite of AI-native tools designed to help…