ServiceNow Launches Autonomous CRM at Knowledge 2026
ServiceNow launched Autonomous CRM, the AI Control Tower, and ServiceNow Auto at its Knowledge 2026 event today. The…
Microsoft Q3 2026 Earnings: The Autonomous CX Era
Microsoft is officially moving Copilot from a synchronous assistant to an asynchronous co-worker. The tech giant’s Q3 2026…
Are Your AI Agents a Security Risk You Can’t See?
Ask any CX leader to produce a complete list of every AI agent currently running in their contact…
Genesys Cloud Copilot vs Microsoft CX Agents: Same-Day AI Drops
Genesys and Microsoft both published major CX AI announcements. Genesys introduced Genesys Cloud Copilot as a new conversational…
Adobe CX Enterprise Coworker: Agentic AI Meets Enterprise CX
Adobe has launched CX Enterprise Coworker, an agentic AI platform designed to orchestrate customer experience workflows across fragmented…
Adobe Summit 2026 Event Guide: AI and CX Orchestration
Adobe will host the Adobe Summit 2026 from April 19 to 22 at The Venetian in Las Vegas.…