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Browsing Tag

agentic customer experience

16 posts
AAgentic AI
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Google Lighthouse Signals Where Agent Traffic Is Headed

  • August 19, 2026
The Gist What is Google’s Lighthouse Agentic Browsing report? It’s a new experimental Lighthouse category that grades how…
AAgentic AI
AI-generated image of a human hand presenting a gold trophy to a smiling autonomous AI agent, with several other robotic agents lined up in the background.
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Stop Rewarding Autonomous Agents for Simply Completing Tasks

  • August 15, 2026
The Gist What changes when AI stops recommending and starts deciding? The scorecard has to shift from acceptance…
AAgentic AI
A beige piggy bank rests on the open palm of a metallic robotic hand, symbolizing the intersection of artificial intelligence, automation and financial management. The minimalist composition is set against a clean, light gray background with ample copy space.
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Data Lineage Is Now Non-Negotiable for Agentic AI Trust

  • July 31, 2026
The Gist What’s the core finding? Composable data architecture, not the AI model itself, is the deciding factor…
AAgentic AI
A French Bulldog rests its front paw on a wooden serving board while leaning in to bite a loaded cheeseburger topped with melted cheese, tomato, and ketchup, with sliced pickles arranged beside it. The dog's eyes are fixed intently on the burger against a dark, moody background, evoking the frustration of wanting immediate access to food without any obstacles in the way.
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Your AI Chatbot Just Made My Cheeseburger Order Worse

  • July 10, 2026
The Gist Humans are the standard. AI that replaces a person should be just as fast and easy…
AAgentic AI
Attendees gather inside a ballroom during the CCW Excellence Awards at Customer Contact Week in Las Vegas. Purple and gold stage lighting illuminates the room while large screens display CCW Excellence Awards branding above seated guests at banquet tables.
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AI Agents Are Done Piloting. CCW 2026 Is Proof.

  • June 23, 2026
The Gist AI deployment moves to the business layer. Multiple CCW announcements center on giving non-technical users direct…
AAgentic AI
Close-up photograph of a green pushpin marking a specific location on a printed road map. The shallow depth of field keeps the pin in sharp focus while roads, waterways and surrounding map details fade into a soft blur.
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AI Support Agents Are Part of the Customer Promise Now

  • June 22, 2026
The Gist AI support agents are operational actors, not just conversational tools. When AI can retrieve data, initiate…
AAgentic AI
CustomerLake logo against red background for Databricks' new customer data platform.
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Databricks Makes Its Martech Move: An Agentic CDP Embedded in the Lakehouse

  • June 17, 2026
The Gist Databricks enters the CDP market. The data and AI platform announced CustomerLake at Data + AI…
AAgentic AI
A winding two-lane road curves through a forested landscape on a damp, overcast day. Metal guardrails line the right side of the roadway, while bare deciduous trees and evergreen pines frame both sides of the route as it disappears into the distance.
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AI Agents Are Entering Your Customer Workflows. Do They Have the Right Authority?

  • June 12, 2026
The Gist What shifts when agents can act, not just answer? The risk model moves from what AI…
AAgentic AI
The NiCE World 2026 main stage at the Walt Disney Dolphin Resort in Orlando, featuring large LED screens displaying contact center agents at work, flanking the illuminated NiCE World logo. Philipp Heltewig, Chief AI Officer at NiCE Cognigy, is visible on the right screen delivering his keynote address.
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NiCE Labs Turns Agentic AI Research Into CX Prototypes

  • June 10, 2026
The GistWhat launched. NiCE unveiled NiCE Labs at NiCE World in Orlando on June 9, establishing a dedicated…
AAgentic AI
A group of nine skydivers forms a circle while freefalling high above a rural landscape, each person extending arms toward the center in a coordinated formation against a hazy sky.
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What CMOs Should Know About Brand Trust in the Age of AI

  • June 9, 2026
The Gist AI changes discovery, not brand value. Customers still rely on trusted brands, but AI agents increasingly…
AAgentic AI
Claude responded: A diverse crowd of people reaching up together to hold a large globe aloft, their hands supporting it from below and around the sides, shot from above.A diverse crowd of people reaching up together to hold a large globe aloft, their hands supporting it from below and around the sides, shot from above.
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2 Futures, 1 CX Strategy: Designing for Humans Today and AI Agents by 2028

  • June 5, 2026
The Gist What is Agentic Customer Experience (ACx) and why does it matter now? ACx is a new…
AAgentic AI
Close-up photograph of a worker wearing protective gloves carefully placing a concrete paver onto a prepared sand base. The image emphasizes the foundation layer beneath the paving stones, illustrating the importance of proper groundwork and structural support before installation.
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What Is an AI-Ready Data Foundation and Why Does Agentic AI Depend on It?

  • May 29, 2026
The Gist Why does agentic AI fail in fragmented environments? Autonomous AI systems cannot reliably act when customer…
AI Europe
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