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Browsing Tag

agentic cx

4 posts
AAgentic AI
ALT TEXT The main stage at Twilio SIGNAL 2026 in San Francisco, with rows of empty red chairs facing a large center screen displaying the Twilio SIGNAL logo, flanked by two matching branded side screens under red and blue stage lighting.
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Twilio Launches Agentic Era Platform at SIGNAL

  • May 6, 2026
The Gist Four capabilities, all GA. Conversation Memory, Conversation Orchestrator, Conversation Intelligence, and Agent Connect are generally available…
AAgentic AI
Small white robot with large round eyes stands beside an empty metal shopping cart against a bright orange background, symbolizing AI-powered shopping or agentic commerce.
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Will Your Customers Trust an Agentic Commerce Future?

  • April 29, 2026
The Gist Agentic commerce is closer than many think. Retail leaders describe a three-phase shift from AI-enhanced storefronts…
AAgentic AI
Puppet Show
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Microsoft Bets on Agentic AI to Reframe Customer Experience as a Business Growth Driver

  • April 27, 2026
The Gist AI-powered automation. New agentic features automate routine CX and sales tasks. Real-time voice integration. Voice agents…
AAgentic AI
Adobe Inc. corporate headquarters in downtown San Jose, south San Francisco bay area, Silicon Valley.
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Adobe Doubles Down on Agentic AI at Summit 2026

  • April 21, 2026
The Gist Adobe bets on orchestration, not personalization. CX Enterprise Coworker signals a shift from campaign execution to…
AI
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