Kraken Autonomous Agents Deployment: What Utilities Must Prove Before AI Goes Live
Kraken Autonomous Agents combines Sierra’s conversational AI with the Kraken utility platform’s customer, billing, meter, tariff, and workflow…
CX AI Market Enters The Trust Phase
The CX AI market is starting to grow up, and this week made that hard to ignore. For…
Amazon Connect Customer Salesforce MCP Shift In CX
Amazon Connect Customer has integrated with Salesforce via the Model Context Protocol, and the move signals a major…
Stop Calling It a Chatbot: Rewriting the Rules of Virtual Agent AI
Host Rhys Fisher, Associate Editor at CX Today, sits down with Tom Azernour, AI Product Manager at Diabolocom,…
IBM Vs ServiceNow on Agentic AI Governance
IBM and ServiceNow are now making parallel moves to address one of the biggest enterprise AI headaches, the…
Google Cloud Powers Hyper-Personalized Shopping for OTB
Google Cloud has announced a strategic collaboration with OTB Group to deploy AI-powered hyper-personalized shopping experiences across its…