HubSpot Prepares to Hand Over CRM Control to AI Agents
HubSpot is giving AI agents direct control of its CRM systems, testing the limits of enterprise control. By…
ServiceNow Launches Autonomous CRM at Knowledge 2026
ServiceNow launched Autonomous CRM, the AI Control Tower, and ServiceNow Auto at its Knowledge 2026 event today. The…
Build or Buy AI Agents? CX Leaders Face a Call, Says 8×8
As more CX teams deploy AI agents, the build-versus-buy question is no longer theoretical. Leaders are feeling real…
Five9 Says CX Needs a Single Platform, Not Disparate AI Tools
The modern customer experience infrastructure is evolving as customers seek a complete CX platform to handle the entire lifecycle. Having…
Buoyed by OpenAI deal, AWS prepares for agentic future
This story was originally published on CIO Dive. To receive daily news and insights, subscribe to our free…
Why Retail Leaders Are Ditching Scripted Chatbots for Agentic AI
Agentic AI is pushing retail customer experience beyond the limits of scripted chatbots, and Gilbert Gooijers, Managing Director…
Agentic AI and compliance: How autonomous agents are redrawing software risk boundaries
AI-powered platform and document management icons floating in the background. – Koupei Studio // Shutterstock Agentic AI and…
AdKit Launches MCP Service to Let AI Agents Manage Google and Meta Ad Campaigns
AdKit, a Singapore-based advertising platform, launched a Model Context Protocol service that connects AI agents to Google and…
Microsoft Q3 2026 Earnings: The Autonomous CX Era
Microsoft is officially moving Copilot from a synchronous assistant to an asynchronous co-worker. The tech giant’s Q3 2026…
The AI Fix for Disappearing Customer Journeys
In today’s always-on world, customers don’t think in channels – they think in outcomes. They want a simple question answered quickly, changes made without friction and…
General Analysis Raises $10M in Seed Funding to Secure Agentic AI
The SF-based startup, founded by former NVIDIA, Cohere, and DeepMind researchers, is working to close a widening security…
Are Your AI Agents a Security Risk You Can’t See?
Ask any CX leader to produce a complete list of every AI agent currently running in their contact…