NiCE partners with Konecta to scale AI-first customer experiences
Jeff Comstock, president of CX Product & Technology. – NiCE Hoboken-based NiCE, which offers purpose-built AI-powered platforms that…
Twilio Launches Agentic Era Platform at SIGNAL
The Gist Four capabilities, all GA. Conversation Memory, Conversation Orchestrator, Conversation Intelligence, and Agent Connect are generally available…
Microsoft’s Q3 Surge – AI, Cloud Boosts 18% Revenue Growth
In the latest fiscal results for Microsoft, the tech giant closed Q3 2026 with an impressive revenue of…
Microsoft Earnings 2026: AI Hits $37B Run Rate
Microsoft closed its fiscal third quarter of 2026 with revenue of $82.9 billion, up 18 percent year-over-year, beating…
The AI Fix for Disappearing Customer Journeys
In today’s always-on world, customers don’t think in channels – they think in outcomes. They want a simple question answered quickly, changes made without friction and…
Achieving AI ROI: From GenAI Experiments to Agentic Impact
For many enterprises, the first wave of generative AI left leaders with a troubling question. Where was the…
Practical AI Use Cases to Transform Cloud UC and Microsoft 365 Operations
The era of theoretical AI in enterprise tech has drawn to a decisive close. For IT leaders managing…
Twilio Lands Biggest Enterprise Deal Ever, Voice AI Up 60%
Usage-based vendors are often accused of struggling to appeal to and retain those really substantial enterprise accounts. Skeptics…