Former Salesforce AI CEO Clara Shih ’04 M.S. ’05 urges students to embrace failure, stay authentic
Clara Shih ’04 M.S. ’05, former Salesforce AI CEO and former head of Meta’s Business AI group, detailed…
Joe Welu on Customer IQ: Agentic AI, real-time context, and the future of “customer for life”
In this conversation with HousingWire’s Allison LaForgia, Total Expert CEO and Founder Joe Welu outlined how the company’s…
Salesforce Aims to Close CX Gap With Agentforce Operations
Salesforce has introduced two complementary updates aimed at embedding AI agents more deeply into customer experience delivery and…
Turning customer experience into a growth engine
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle.…
Benioff Counters Concerns Saying AI Will Not Destroy SaaS
Marc Benioff believes that AI will increase the value of Salesforce, rather than reduce it. Speaking to the Wall…
The Real Reason Your Contact Center AI Isn’t Delivering ROI
There is no shortage of AI vendors promising accuracy, efficiency, and transformative results. Walk any contact center conference…
The Smart SMB Play for CX: Transparent, Integrated, Practical AI
GoTo is urging SMBs to rethink how they adopt AI for customer experience, shifting the focus from hype-driven experimentation…