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Browsing Tag

Customer Experience (CX)

28 posts
GGoogle
Google buys Spirit data for AI training, say executives
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Google buys Spirit data for AI training, say executives

  • August 24, 2026
Google has acquired Spirit Airlines’ digital assets, drawing attention to the value of customer-service data for training large…
OOpenAI
EPAM joins OpenAI partner network for enterprise AI
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EPAM joins OpenAI partner network for enterprise AI

  • August 3, 2026
EPAM has joined the OpenAI Partner Network as an OpenAI Advanced Partner, bringing it into closer alignment with…
GGoogle
Oracle expands Google Gemini use across business apps
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Oracle expands Google Gemini use across business apps

  • July 30, 2026
Oracle and Google Cloud have expanded their partnership to bring Google’s Gemini models to Oracle Fusion Applications and…
GGoogle
Google Cloud expands Gemini enterprise agent controls
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Google Cloud expands Gemini enterprise agent controls

  • July 30, 2026
Google Cloud has expanded the general availability of features in its Gemini Enterprise Agent Platform, covering agent runtime,…
AAgentic AI
Asia's agentic AI in banking: Trusted data will decide who wins
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Asia’s agentic AI in banking: Trusted data will decide who wins

  • July 30, 2026
Across Asia’s leading banking markets, financial institutions are moving rapidly toward agentic AI – autonomous systems that can…
OOpenAI
OpenAI finds ChatGPT shifting tasks across job roles
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OpenAI finds ChatGPT shifting tasks across job roles

  • July 28, 2026
OpenAI has published research on how artificial intelligence is shifting tasks across job roles. It found that many…
AAgentic AI
DBS adds agentic AI to virtual assistants for customers
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DBS adds agentic AI to virtual assistants for customers

  • July 28, 2026
DBS has added generative AI and agentic AI functions to its virtual assistants, DBS Joy and DBS digibot.…
AAnthropic
Cognizant deepens Anthropic tie-up as Claude rollout grows
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Cognizant deepens Anthropic tie-up as Claude rollout grows

  • July 28, 2026
JOSEPH GABRIEL LAGONSIN News Editor Cognizant has expanded its strategic partnership with Anthropic, becoming a Global Premier Partner…
GGoogle
Google named Gartner conversational AI leader again
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Google named Gartner conversational AI leader again

  • July 19, 2026
Google has been named a Leader in Gartner’s Magic Quadrant for Conversational AI Platforms for the second consecutive…
MMicrosoft
Microsoft launches AI sales & service tools in Copilot
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Microsoft launches AI sales & service tools in Copilot

  • July 13, 2026
Microsoft has launched a new set of artificial intelligence tools for sales and customer service teams across Microsoft…
GGoogle
Google Cloud unveils AI updates on standards & security
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Google Cloud unveils AI updates on standards & security

  • July 1, 2026
Google Cloud has outlined a new set of artificial intelligence updates spanning data standards, security partnerships and model…
AAgentic AI
SAP study finds AI agents shape Gen Z buying decisions
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SAP study finds AI agents shape Gen Z buying decisions

  • June 25, 2026
SAP Engagement Cloud has published research showing that 21% of consumers use AI agents to support purchasing decisions.…
AI Europe
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