The Great AI Productivity Boom (Your Customers Will Never Feel)
The Gist What is the AI ROI paradox? Enterprise AI is delivering major internal productivity gains while customer-facing…
Meta emerges as major Microsoft AI customer with multi-million-dollar Azure deal
Meta Platforms has emerged as one of Microsoft’s largest AI clients, spending hundreds of millions of dollars annually…
Airbnb Is Weaving AI Into Every Step of a Trip
Airbnb is building artificial intelligence into nearly every step of a trip, not just the chatbot. The company’s…
The Cheap-AI Customer Service Pitch Is Starting to Crack
The Gist Which service interactions are shifting to AI, and which stay human? Routine, high-volume tasks are moving…
Google rolls out AI study tools & offers 1-year free Gemini to college students
Google has launched a slate of new AI-powered study features across Search and Gemini ahead of the new…
Google Lighthouse Signals Where Agent Traffic Is Headed
The Gist What is Google’s Lighthouse Agentic Browsing report? It’s a new experimental Lighthouse category that grades how…
Government is measuring how fast its AI works, not whether it actually worked
In 2013, my family had to fight a disability claim on behalf of my father, a disabled veteran,…
Anthropic unveils invisible text watermarking system for Claude models
Artificial intelligence company Anthropic has revealed comprehensive details regarding its new watermarking technology for Claude, designed to embed…
Stop Rewarding Autonomous Agents for Simply Completing Tasks
The Gist What changes when AI stops recommending and starts deciding? The scorecard has to shift from acceptance…
AI agents deploy malware when given conflicting goals: Anthropic research
Autonomous AI agents can quickly turn hostile toward one another when assigned the same task with irreconcilable objectives,…
WRITER’s Palmyra X6 Adds Governance for Agents
The Gist Flagship AI release. WRITER launches Palmyra X6 for enterprise workflows. Cost and speed gains. Upgrades deliver…
OpenAI expands ChatGPT advertising pilot to new markets
OpenAI has expanded its ChatGPT advertising pilot to the UK, Mexico, Brazil, Japan, and South Korea, marking a…