Salesforce Latest Headless 360 Expansion: What It Means for CX
Salesforce has today expanded Headless 360 with an MCP-based architecture that lets AI agents discover and act on existing…
Anthropic Decart Deal: What It Could Mean for Retail CX
Anthropic is reportedly in talks to acquire Decart, an Israeli AI startup, for around $6bn. If the deal…
Avaya Names New CEO: Can He Keep Up With Agentic AI?
Avaya has named Jeff Clarke as its new CEO, with Patrick Dennis moving into the Executive Chair role…
Alphabet Bets on Gemini as AI Agents Resolve 75% of Queries
The success of Gemini has driven Alphabet’s Q2 earnings call to a major CX milestone, with its agents now…
IBM AI Agents Need Real-Time Data to Deliver Value
IBM has used its latest earnings call to detail how the company does not want to win the…
Big CX News: ServiceNow, Five9, Twilio & Microsoft
From all the major announcement at ServiceNow Knowledge 2026 to Twilio’s next-gen customer engagement center, here are extracts…
Microsoft Enhances Agentic AI Sales and Customer Insights
Microsoft has introduced new marketing and sales enhancements to shift teams from reactive, fragmented approaches to proactive, continuous, and conversational. The announcement was part of a…
Adobe Summit 2026: Five Big CX Announcements
Adobe dropped a raft of major product announcements at its annual Summit in Las Vegas. Unsurprisingly, agentic AI…