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Browsing Tag

customer loyalty

7 posts
AAgentic AI
Promotional banner for CX Retail USA Exchange 2026, an invite-only customer experience and retail leadership conference in Atlanta on Sept. 14–15, 2026.
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The Cheap-AI Customer Service Pitch Is Starting to Crack

  • August 20, 2026
The Gist Which service interactions are shifting to AI, and which stay human? Routine, high-volume tasks are moving…
AAgentic AI
Woman leans toward a small humanoid robot on display in a bright technology exhibit space.
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How CX Leaders Are Redesigning Roles Around Agentic Automation

  • August 13, 2026
What is the “Augmented Enterprise”? It’s an operating model where Agentic AI runs as a passive, parallel layer…
OOpenAI
A person's hands holds a smartphone in a red patterned case with both hands against a dark background, displaying the Bixby logo and wordmark in blue and black on a white screen, illustrating Samsung's voice assistant referenced in the article's South Korea example.
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Before ChatGPT, 5 Countries Already Ran on AI. What CX Leaders Can Learn

  • August 3, 2026
The Gist Is generative AI actually the first wave of AI in customer experience? No — machine learning…
AAgentic AI
Genesys Xperience 2026: Winning in the Agentic Era Starts Here
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Genesys Xperience 2026: Winning in the Agentic Era Starts Here

  • July 29, 2026
Xperience 2026 brings together leaders from top brands including Vanguard, Blue Cross Blue Shield of North Carolina, Electrolux…
AAgentic AI
A French Bulldog rests its front paw on a wooden serving board while leaning in to bite a loaded cheeseburger topped with melted cheese, tomato, and ketchup, with sliced pickles arranged beside it. The dog's eyes are fixed intently on the burger against a dark, moody background, evoking the frustration of wanting immediate access to food without any obstacles in the way.
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Your AI Chatbot Just Made My Cheeseburger Order Worse

  • July 10, 2026
The Gist Humans are the standard. AI that replaces a person should be just as fast and easy…
AAgentic AI
Close-up photograph of a green pushpin marking a specific location on a printed road map. The shallow depth of field keeps the pin in sharp focus while roads, waterways and surrounding map details fade into a soft blur.
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AI Support Agents Are Part of the Customer Promise Now

  • June 22, 2026
The Gist AI support agents are operational actors, not just conversational tools. When AI can retrieve data, initiate…
AAgentic AI
Close-up photograph of a worker wearing protective gloves carefully placing a concrete paver onto a prepared sand base. The image emphasizes the foundation layer beneath the paving stones, illustrating the importance of proper groundwork and structural support before installation.
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What Is an AI-Ready Data Foundation and Why Does Agentic AI Depend on It?

  • May 29, 2026
The Gist Why does agentic AI fail in fragmented environments? Autonomous AI systems cannot reliably act when customer…
AI Europe
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