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Browsing Tag

customer satisfaction

6 posts
AAgentic AI
Promotional banner for CX Retail USA Exchange 2026, an invite-only customer experience and retail leadership conference in Atlanta on Sept. 14–15, 2026.
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The Cheap-AI Customer Service Pitch Is Starting to Crack

  • August 20, 2026
The Gist Which service interactions are shifting to AI, and which stay human? Routine, high-volume tasks are moving…
AAgentic AI
DBS adds agentic AI to virtual assistants for customers
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DBS adds agentic AI to virtual assistants for customers

  • July 28, 2026
DBS has added generative AI and agentic AI functions to its virtual assistants, DBS Joy and DBS digibot.…
OOpenAI
In an image created by AI, a humanoid robot wearing an OpenAI-branded coat and carrying an "AI Agents" briefcase knocks on the door of a corporate office labeled "Customer Experience Operations." Mounted beside the entrance are signs for NiCE, Genesys, Salesforce and Amazon Connect, symbolizing OpenAI's push into the enterprise contact center market and its challenge to established CX platform providers.
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OpenAI Presence vs. Your Contact Center: What CX Leaders Should Know

  • July 24, 2026
The Gist What is OpenAI Presence? An enterprise product that pairs OpenAI’s models with policies, guardrails, approved actions…
MMicrosoft
ISG Report Evaluates 35 Microsoft AI Providers
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ISG Report Evaluates 35 Microsoft AI Providers

  • July 17, 2026
Key Terms multi-agent ai systems technical A multi-agent AI system…
AAgentic AI
Close-up photograph of a green pushpin marking a specific location on a printed road map. The shallow depth of field keeps the pin in sharp focus while roads, waterways and surrounding map details fade into a soft blur.
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AI Support Agents Are Part of the Customer Promise Now

  • June 22, 2026
The Gist AI support agents are operational actors, not just conversational tools. When AI can retrieve data, initiate…
AAgentic AI
Claude responded: A diverse crowd of people reaching up together to hold a large globe aloft, their hands supporting it from below and around the sides, shot from above.A diverse crowd of people reaching up together to hold a large globe aloft, their hands supporting it from below and around the sides, shot from above.
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2 Futures, 1 CX Strategy: Designing for Humans Today and AI Agents by 2028

  • June 5, 2026
The Gist What is Agentic Customer Experience (ACx) and why does it matter now? ACx is a new…
AI Europe
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