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Browsing Tag

customer service

98 posts
AAI
Batteries Plus AI batteries
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Meet the AI Answering Every Batteries Plus Call

  • September 9, 2026
Batteries Plus, which calls itself the nation’s leading battery and power solutions service center, unveiled three artificial intelligence…
AAgentic AI
Trade show floor with the Observe.AI booth in the foreground displaying "Purpose-Built AI Agents. One CX Platform." above a video screen, with attendees gathered nearby. In the background, the Replicant and Verint booths are visible amid a crowded exhibit hall.
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Observe.AI Performance Agents Cut Coaching Prep Time

  • September 8, 2026
The Gist AI-driven coaching. AI agents analyze CX data to automate coaching steps. Customizable frameworks. Performance plans tailored…
AAnthropic
Anthropic launches Claude commerce blueprint for retailers
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Anthropic launches Claude commerce blueprint for retailers

  • September 7, 2026
Anthropic has launched a blueprint for building commerce agents on its Claude AI models, aimed at retailers, marketplaces,…
AAgentic AI
Industrial robotic arm laying bricks at a construction site, with a partially built brick wall and steel-framed building surrounded by scaffolding in the background.
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AI Agents Will Expose the Weakest Links in Your Content Infrastructure

  • September 4, 2026
The Gist AI agents expose content infrastructure. Customer-facing AI depends on the quality of the knowledge, policies, claims…
AAgentic AI
A blue-and-black claw machine branded with the "capacity" logo sits at a trade show booth, topped with oversized LEGO-style blocks numbered 3 and 9 and a giant LEGO minifigure holding a sign with the capacity "C" logo. A sign on the machine reads "Grab a Prize — From the Brands We Power." A woman with a backpack, phone in hand, operates the claw over a bin of prize capsules while an "Aisle 800" hanging sign and other exhibit booths are visible in the background.
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Capacity Raises $54M for AI Customer Experience Platform

  • September 2, 2026
The Gist Funding secured. Capacity raised $54M in Series E, pushing total capital past $159M. Consolidation trend. Enterprises…
AAgentic AI
Attendees walk through a red and orange arched entryway with a "Genesys.ai" sign at the top, leading into a hotel hallway with ornate gold chandeliers, at the Xperience 2026 conference in Las Vegas.
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Genesys Cloud Launches AI Control Plane for CX Orchestration

  • September 2, 2026
The Gist Strong quarter, bigger bet. Cloud ARR nears $2.9 billion as Genesys leans harder into agentic orchestration.…
AAgentic AI
Boomi launches AI agent control plane for enterprises
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Boomi launches AI agent control plane for enterprises

  • September 2, 2026
Boomi has launched an Agent Control Plane for enterprise AI, aimed at companies seeking tighter oversight of AI…
AAgentic AI
Calm lake reflecting vibrant red, orange and yellow fall foliage along a forested shoreline beneath a clear blue sky.
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CX Providers Set the Pace for Agentic CX This Fall

  • August 31, 2026
The Gist What happened? More than a dozen customer experience technology providers made agentic AI announcements in a…
AAI
Connected Voice AI | Pipeline Magazine
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Connected Voice AI | Pipeline Magazine

  • August 30, 2026
By: Michael Ramsey What if customer service could actually hear what customers need?   Today, it does. Voice AI…
AAI
The AI boom hasn't stopped U.S. companies from hiring cheap offshore workers
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The AI boom hasn’t stopped U.S. companies from hiring cheap offshore workers

  • August 29, 2026
But as more companies adopt agentic AI in hopes of replacing or making human workers more efficient, one…
AAI
The AI boom hasn't stopped U.S. companies from hiring cheap offshore workers
Read More

The AI boom hasn’t stopped U.S. companies from hiring cheap offshore workers

  • August 29, 2026
But as more companies adopt agentic AI in hopes of replacing or making human workers more efficient, one…
AAgentic AI
A human customer experience supervisor watches multiple AI agents handling customer service conversations from behind a glass wall in an image generated with AI.
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Agent Observability Is the New CX Analytics Job

  • August 27, 2026
The Gist What is agent observability? It’s the practice of tracing, scoring, and monitoring what AI agents do…
AI Europe
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