Observe.AI Launches Companion Agent to Support Frontline Teams
Companion Agent works alongside frontline teams in real time, helping them prepare, respond, take action, and complete after-call…
NiCE and Konecta Partner to Scale AI-First Customer Experience Through Agentic Automation
Global Platinum partnership accelerates time-to-value with industry-ready agentic AI and operational scale HOBOKEN, N.J., May 13, 2026–(BUSINESS WIRE)–NiCE…
AI and Digital Identity Drive Aviation’s Next Chapter: Trip.com Group at Airline Global Conference
AMSTERDAM, May 13, 2026 /PRNewswire/ — Trip.com Group opened its flagship Trip.com Airline Global Conference (AGC) 2026 in Amsterdam, convening…
Quiq Governs Voice, Messaging & Agents in One CX Layer
The Gist Voice AI launch. Quiq adds real-time Voice AI to its CX platform. Unified interactions. Context persists…
Chatbase Merges Phone and Chat Into One AI Agent
The Gist Voice channel integration. Chatbase adds AI voice support to its existing chat agent platform. Unified workflows.…
Three Strategies to Achieve Real AI ROI: A Preview of the Agentic Future
The promise of AI has reached a critical juncture. While the potential is undeniable, many enterprises face a…
Celonis teams with Microsoft on AI agent oversight
Celonis has formed an alliance with Microsoft Agent 365 to help companies move AI agents from trial use…
Inside the coming era of AI agents that handle customer service on behalf of brands
A young woman interacting with customer service illustrated with agentic AI software graphics. – PattyPhoto // Shutterstock Inside…
Cequence launches agent controls for enterprise AI
Cequence Security has launched Agent Personas in its AI Gateway, a product designed to limit what autonomous AI…
ASAPP Deploys 5 AI Agents Across Contact Center Lifecycle
The Gist Integrated AI agents. ASAPP adds five specialized AI agents to CXP. End-to-end automation. Agents target full…
Home Depot says ‘bye’ to a traditional customer service feature
Home Depot is letting go of a traditional store feature and introducing a new customer support system. The…
Manhattan adds AI agents & fulfilment tools for retailers
Manhattan Associates has introduced new retail features in its Manhattan Active Omni platform, adding artificial intelligence tools and…