Cequence launches agent controls for enterprise AI
Cequence Security has launched Agent Personas in its AI Gateway, a product designed to limit what autonomous AI…
ASAPP Deploys 5 AI Agents Across Contact Center Lifecycle
The Gist Integrated AI agents. ASAPP adds five specialized AI agents to CXP. End-to-end automation. Agents target full…
Manhattan adds AI agents & fulfilment tools for retailers
Manhattan Associates has introduced new retail features in its Manhattan Active Omni platform, adding artificial intelligence tools and…
Why AI Customer Service Still Feels So … Robotic
The Gist The AI-empathy tradeoff is a myth. Customer service breaks down not because of AI itself, but…