OpenAI Launches Presence Amid AI Agent Safety Concerns
OpenAI has today launched OpenAI Presence, an enterprise product designed to help organizations deploy reliable AI agents. As agents take on…
Red Hat Explains the AI Security Risk CX Teams Can’t Ignore
As enterprises race to connect AI agents to customer service platforms, customer relationship management (CRM) systems and internal…
NiCE World 2026 Preview: CX AI Takes Over Orlando
NiCE will host NiCE World 2026 from June 8-10 at the Walt Disney World Swan and Dolphin in…
Anthropic Mythos Warning for CX Leaders
Buried near the end of an update from Anthropic on Project Glasswing, its effort to help vendors secure…
Who Is Accountable When Public Sector AI Goes Wrong?
When a local authority deploys AI to manage transport networks or answer resident queries, responsibility for that system’s…
Shadow AI: Why Boards Are Failing the Governance Test
Shadow AI – the unsanctioned use of artificial intelligence tools by employees without organisational policy, oversight, or formal…
Mythos Access Exposes Security Gaps in CX Platforms
The preview release of Anthropic’s Claude Mythos AI large language model (LLM) is raising alarm as its capabilities,…
Microsoft Warns CX Leaders Agentic AI Threatens CX Security
As AI makes the transition from an experimental productivity tool to the operating system of modern organizations, the…