ChatGPT vs Claude vs Copilot for Marketing
For marketing teams and smaller businesses starting their AI journeys, ChatGPT, Claude, and Copilot offer three distinct routes…
Cisco Resolves 145,000 Support Cases Using Agentic AI
Agentic AI is beginning to produce tangible CX metrics, with Cisco reporting that AI independently resolved 145,000 support…
HubSpot Customer Agent Resolves 72% of Support Tickets
HubSpot prove its AI agents are successfully moving into live customer-service workflows, with the company pitching its CRM as the control…
SAP’s CMO on AI Agents, Dark Data, and Peak Season CX
New research from SAP’s 2026 Engagement Index paints a picture that will make a lot of CX teams…
Oracle Opens Up Fusion Agentic Applications to More Builders
Oracle has introduced a new AI-native builder experience that increases the pool of organizations that can create and run…
Talkdesk Expands CXA Platform with Outbound AI Agents
Talkdesk has announced the launch of its brand new outbound AI agents within its CXA platform, driving revenue…
AI Is Everywhere in CX, So Why Don’t Agents Trust it Yet?
The growing disconnect between AI investment and frontline trust is becoming more evident across customer service organizations, despite rapid adoption and daily use. UJET’s…
Microsoft and OpenAI End Exclusivity in New AI Partnership Phase
OpenAI and Microsoft have loosened their seven-year partnership for scale, flexibility, and risk management, reducing their dependency on one another. As…