Deployment-First AI Is a Dangerous Bet According to SAP CX
As AI agents become embedded in CX, deploying them on fragmented data and disconnected systems turns them into a…
Google Cloud Summit Round-Up: Agentic AI and the Future of CX
Google Cloud Summit London 2026 brought a series of major partnership announcements, with HSBC, THG Ingenuity, and Deloitte…
Agentic Marketing to Take Center Stage at Salesforce Connections
With Salesforce Connections kicking off later today, many customers are looking ahead to what’s next for the CRM giant, and how the…
NiCE World 2026 Preview: CX AI Takes Over Orlando
NiCE will host NiCE World 2026 from June 8-10 at the Walt Disney World Swan and Dolphin in…
Claude for Small Business Bridges AI Automation Gap for SMBs
Anthropic has launched Claude for Small Business, a new AI offering designed to help small and medium-sized businesses…