Microsoft AI Workforce Forecasting for Contact Centers
Microsoft is aiming to turn workforce engagement management into something more ambitious than a scheduling tool. With new…
NiCE Declares the Era of Bolted-On AI Is Over
NiCE has used its annual NiCE World conference in Orlando to announce three AI initiatives: AI-native CX platform…
Microsoft Dynamics 365 AI Credit Estimation Redefines WFM
Microsoft has introduced AI Credit Estimation in Dynamics 365 Customer Service and Dynamics 365 Contact Center to forecast…