I first interviewed Mesh in 2022<\/a>, when it raised $11 million of funding for a new performance management platform. Earlier this year, Netchex bought the company for an undisclosed sum, tasking Mesh\u2019s founders with putting AI to work on common HR problems.<\/p>\nNetchex targets industries where staff spend little or no time sitting at a desk or using a company computer \u2013 examples range from restaurant businesses to healthcare practices. While traditional HR software works well in corporate offices, Netchex argues that staff in other organisations are poorly catered for; they use manual timecards to punch in and out of work, say, or arrange their shifts through messaging apps. HR solutions designed for office employees who manage their work through the company\u2019s IT systems can\u2019t deal with such staff, Netchex says.<\/p>\n
It therefore offers an app that staff can download to their phone and use for basic HR tasks. Now Netchex is adding Mesh\u2019s AI agents \u2013 it calls them AI HR teammates \u2013 to the app to boost functionality. The initiative will start with six agents \u2013 managing payroll, onboarding, compliance, holidays, workforce data and troubleshooting \u2013 though the company expects to add more over time.<\/p>\n
The goal is partly to make employees\u2019 lives easier, Agrawal says. But there is also huge potential to drive efficiency for employers, many of whom currently have no choice but to appoint teams of administrators to manage all the HR tasks that would be done automatically in an office environment. \u201cAI teammates are how we can give every operator the bench strength that used to be reserved for companies 10 times their size,\u201d he argues.<\/p>\n
Saurabh Nangia, the founder of Mesh, who is now serving as Netchex\u2019s chief product officer, insists the initiative is a rare example of AI agents delivering on their promise. \u201cOperators have been told AI will change everything, but so far it mostly just answers questions when you ask,\u201d he says.<\/p>\n
\u201cMesh gets ahead of the work, handles what people hate doing, and lets them focus on what matters. It can do that because it sees payroll, time, scheduling and HR as one operation, not different disconnected systems.\u201d<\/p>\n
It\u2019s a bold claim, particularly since Netchex has only just begun rolling out these agents to its customers. However, Tabitha Lehman of one Netchex customer, the hotel group Northwest X Southern, says organisations do need help. \u201cOur team is small, and we all wear a lot of hats,\u201d she says. \u201cHaving an AI agent continuously checking for errors, handling the prep work, and taking care of routine steps could be a total game changer.\u201d<\/p>\n
Clearly, then, there is potential demand for AI solutions in this marketplace. Netchex will nevertheless face significant competition \u2013 both from start-ups such as Flip and Humand, which have raised substantial sums for similar tools, and from larger IT firms also active in this area.<\/p>\n
Still, Agrawal is convinced that the Mesh partnership is a wining one. The key, he suggest, has been to develop a bespoke solution. \u201cIt is purpose-built for businesses where most employees are on the floor, on the line, or in the field, and where HR is often one person doing three jobs.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"Workers in sectors such as hotels and leisure are ill-served by traditional HR software tools getty Could AI…\n","protected":false},"author":2,"featured_media":111876,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[405,57461,7537,4995,57463,57462],"class_list":["post-111875","post","type-post","status-publish","format-standard","has-post-thumbnail","category-agentic-ai","tag-ai-agents","tag-ai-agents-to-work-for-america","tag-artificial-intelligence-agents","tag-hr","tag-mesh","tag-netchex"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/111875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=111875"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/111875\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/111876"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=111875"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=111875"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=111875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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