enterprises increasingly prefer AI from established software vendors with proven ROI and seamless integration.<\/a>\u00a0<\/p>\nAs AI becomes a core driver of platform expansion, adoption now contributes to stronger customer economics, supporting both higher spending and longer-term retention.\u00a0<\/p>\n
\u201cAI and AI-affected revenue is growing. It\u2019s again doubling, with meaningful numbers already and retention is over 100%,\u201d Shmunis explained.\u00a0\u00a0\u00a0<\/p>\n
Today, the distinction between AI revenue and traditional communications revenue becomes less meaningful because AI is increasingly influencing the value of every customer deployment.\u00a0\u00a0<\/p>\n
Having ended the quarter with more than 16,000 paying customers for AIR, ACE surpassing 6,300 customers, and the Customer Engagement Bundle exceeding 9,600 customers, the company is seeing AI move from an emerging capability to a core part of customer deployments.\u00a0<\/p>\n
With\u00a0nearly half of new sales now including\u00a0AI\u00a0capabilities, the integration of the technology is becoming central to customer purchase decisions.\u00a0\u00a0<\/p>\n
Shmunis noted:\u00a0<\/p>\n
\u201cAI is rapidly becoming an integral part of the offering.\u201d<\/p>\n
As AI\u00a0evolves\u00a0into a standard expectation within unified communications and customer engagement platforms,\u00a0this will shift how\u00a0enterprises assess technology investments and\u00a0CX\u00a0capabilities.\u00a0<\/p>\n
Adopting RingCentral Beyond Core Communications<\/p>\n
RingCentral\u2019s AI portfolio\u00a0is being applied to solve practical operational and customer service challenges\u00a0by reducing manual work, recovering missed customer interactions, and improving employee performance. \u00a0<\/p>\n
One of the clearest examples of customer success comes from VGM Group, having deployed AIR, AVA and ACE alongside RingEX\u00a0into its operations.\u00a0<\/p>\n
Kira Makagon, President and COO at RingCentral,\u00a0highlighted how the customer enterprise is being enhanced with multiple AI capabilities implemented across operations.<\/p>\n
\u201cAIR recovered 45% of their calls previously lost to abandonment. AVA eliminated manual note-taking. ACE delivered the call visibility and coaching to help them improve their customer interactions,\u201d she explained.\u00a0<\/p>\n
\u201cThey\u2019re now rolling out AI solutions to every department across the company.\u201d<\/p>\n
Other customers in Q2\u00a0reinforced\u00a0AI that\u00a0is\u00a0being applied to solve specific problems, with AIR customers\u00a0reportedly\u00a0reducing\u00a0missed-call rates from an average of 20% to almost\u00a0zero\u00a0to\u00a0capture customer enquiries that would otherwise have been lost. \u00a0<\/p>\n
Customer enterprise GTR Insurance revealed that AIR saved it\u00a0$6,000 per month by handling inbound calls more efficiently,\u00a0and\u00a0a\u00a0business process outsourcing provider achieved a containment rate above 85% without requiring live agent\u00a0transfers using AIR Pro with CRM integration. \u00a0<\/p>\n
These deployments suggest enterprises are using\u00a0its AI\u00a0to improve CX with enhanced\u00a0responsiveness, automated\u00a0administrative work, recover\u00a0revenue opportunities, and equip employees with better insights. \u00a0<\/p>\n
\u201cA combined solution basically saves customer time and money\u201d Shmunis said.\u00a0\u00a0<\/p>\n
\u201cIt saves on human agents, but it also empowers remaining human agents and makes them more productive.\u201d<\/p>\n
As organizations continue to embed AI into customer engagement operations,\u00a0RingCentral\u2019s\u00a0technology\u00a0value is increasingly being measured by operational improvements and service outcomes rather than automation alone.\u00a0<\/p>\n
RingCentral Key Earnings Results\u00a0<\/p>\n
In its Q2 earnings report, RingCentral showed steady subscription-revenue growth and strong traction for its AI products<\/a>, while improving profitability and free cash flow, enabling it to raise full-year guidance and increase its quarterly dividend.\u00a0<\/p>\nTotal revenue reached $657MN, up 5.9% YOY\u00a0
\nSubscription revenue moved up to\u00a0$634MN, up 5.8% YoY
\nAI ARR saw customers using at least one paid native AI product, representing around 13% of total ARR, doubling YOY
\nMonthly net retention remained above 99%
\nFree cash flow jumped $180MN, up 25% YoY\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"As AI becomes more embedded across\u00a0its communications platform, RingCentral is integrating the technology into everyday customer-engagement workflows with…\n","protected":false},"author":2,"featured_media":120122,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[405,7537,645,23954,60914,32005,60915],"class_list":["post-120121","post","type-post","status-publish","format-standard","has-post-thumbnail","category-agentic-ai","tag-ai-agents","tag-artificial-intelligence-agents","tag-customer-engagement-platform","tag-customer-retention-strategies","tag-customer-revenue-optimization-cro-software","tag-proactive-customer-retention-software","tag-product-management-software"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/120121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=120121"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/120121\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/120122"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=120121"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=120121"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=120121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}