{"id":12515,"date":"2026-04-22T14:59:06","date_gmt":"2026-04-22T14:59:06","guid":{"rendered":"https:\/\/www.europesays.com\/ai\/12515\/"},"modified":"2026-04-22T14:59:06","modified_gmt":"2026-04-22T14:59:06","slug":"the-home-depot-launches-ai-powered-phone-agents-through-google-clouds-gemini","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ai\/12515\/","title":{"rendered":"The Home Depot Launches AI-Powered Phone Agents Through Google Cloud\u2019s Gemini"},"content":{"rendered":"<p><a style=\"color: #ff0000;\" href=\"https:\/\/corporate.homedepot.com\/\" target=\"_blank\" rel=\"noopener external noreferrer nofollow\" data-wpel-link=\"external\">The Home Depot<\/a> recently announced new <a style=\"color: #ff0000;\" href=\"https:\/\/corporate.homedepot.com\/news\/company\/home-depot-delivers-customer-store-phone-support-four-times-faster-using-google-clouds\" target=\"_blank\" rel=\"noopener external noreferrer nofollow\" data-wpel-link=\"external\">AI-powered phone agents<\/a> built with Google Cloud\u2019s Gemini Enterprise for Customer Experience. Built to get customers the help they need faster, the agents allow customers to skip complicated phone menus and be able to solve their problems through natural conversation.<\/p>\n<p>Through the program, customers can simply state the reason for their call in their own words and the system is designed to understand what they need help with immediately. The option to speak directly with a human associate is still available.\u00a0<\/p>\n<p>\u201cNobody likes getting trapped in a phone menu. When a customer calls us, they just want to get help as quickly as possible,\u201d says Jordan Broggi, executive vice president of customer experience and president of online at The Home Depot. \u201cUsing customer service AI voice agents, we\u2019re moving away from \u2018please listen to these options\u2019 and toward \u2018how can I help?\u2019 AI does a tremendous job at recognizing customer intent and taking direct action to help complete a purchase or even start a service request. And of course, if they need to speak with an associate, we\u2019ll quickly connect them.\u201d<\/p>\n<p>The AI voice agents are equipped to resolve common customer inquiries from start to finish, such as checking order status, confirming product availability or providing store information, freeing up Home Depot associates to handle more complex issues. AI agents can also initiate service requests, send a product link directly to a customer\u2019s pre-filled cart and help customers complete a purchase in minutes right from their phones. Customers will be able to simply describe their projects in their own words, and the AI voice agent will start building a digital shopping cart with all the necessary items based on real-time online or in-store inventory.<\/p>\n<p>\u201c<a style=\"color: #ff0000;\" href=\"https:\/\/hardwareretailing.com\/home-depot-acquires-automation-firm\/\" target=\"_blank\" rel=\"noopener nofollow\" data-wpel-link=\"internal\">The Home Depot<\/a> is a prime example of how retailers and large enterprises can use AI to move beyond automation and deliver real customer value at scale,\u201d says Darshan Kantak, vice president, applied AI, Google Cloud. \u201cBy integrating Gemini Enterprise for Customer Experience capabilities, The Home Depot isn\u2019t just directing traffic or routing calls\u2014it is instantly understanding a customer\u2019s true intent and applying the reasoning of an expert associate to find solutions.\u201d<\/p>\n<p>Walmart has also recently <a style=\"color: #ff0000;\" href=\"https:\/\/hardwareretailing.com\/walmart-continues-openai-partnership-shifts-shopping-experience\/\" target=\"_blank\" rel=\"noopener nofollow\" data-wpel-link=\"internal\">partnered with Google Gemini<\/a> to improve customer service.<\/p>\n","protected":false},"excerpt":{"rendered":"The Home Depot recently announced new AI-powered phone agents built with Google Cloud\u2019s Gemini Enterprise for Customer Experience.&hellip;\n","protected":false},"author":2,"featured_media":12516,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[405,9962,7537,9963,584,3673,9964,2408,2194,9965,66,9966,9967,9968,9969,9970,9971,9972],"class_list":{"0":"post-12515","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-agentic-ai","8":"tag-ai-agents","9":"tag-ai-voice-agents","10":"tag-artificial-intelligence-agents","11":"tag-associates","12":"tag-conversation","13":"tag-customer-experience","14":"tag-digital-shopping-cart","15":"tag-gemini","16":"tag-google-cloud","17":"tag-industry-news","18":"tag-news","19":"tag-order-status","20":"tag-phone-assistance","21":"tag-product-availability","22":"tag-projects","23":"tag-slider","24":"tag-store-information","25":"tag-the-home-depot"},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/12515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=12515"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/12515\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/12516"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=12515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=12515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=12515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}