{"id":130570,"date":"2026-08-05T17:55:08","date_gmt":"2026-08-05T17:55:08","guid":{"rendered":"https:\/\/www.europesays.com\/ai\/130570\/"},"modified":"2026-08-05T17:55:08","modified_gmt":"2026-08-05T17:55:08","slug":"albertsons-lets-safeway-customers-shop-using-chatgpt","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ai\/130570\/","title":{"rendered":"Albertsons Lets Safeway Customers Shop Using ChatGPT"},"content":{"rendered":"

Grocery conglomerate\u00a0Albertsons<\/a>\u00a0says customers at its\u00a0Safeway<\/a>\u00a0stores can now shop using\u00a0OpenAI\u2019s ChatGPT<\/a>.<\/p>\n

The company on Wednesday (Aug. 5)\u00a0introduced<\/a> a new Safeway plugin that lets shoppers find products, evaluate options within the artificial intelligence (AI) chatbot.<\/p>\n

\u201cWe are on a mission to power our customers at every touchpoint with AI to deliver a seamless shopping experience that\u2019s faster, easier and more enjoyable,\u201d\u00a0Jill Pavlovich<\/a>, Albertsons senior vice president for digital customer experience, said in a news release<\/a>.<\/p>\n

\u201cResearch tells us that consumers are increasingly\u00a0interested in using AI<\/a>\u00a0to help with grocery shopping. By enabling our plugin in ChatGPT, we are making grocery shopping as simple as having a conversation by meeting our customers when and how they choose to shop. This is another practical way we are using AI to reduce friction and make everyday shopping easier.\u201d<\/p>\n

According to Albertsons, shoppers can find the tool by clicking \u201cPlugins\u201d in the ChatGPT sidebar and searching \u201cSafeway.\u201d From there, they can start a new prompt and type \u201c@Safeway\u201d into any ChatGPT conversation and the chatbot will automatically surface the plugin.<\/p>\n

The tool lets shoppers do things like plan meals and find ingredients, review their cart and make changes before checking out on Safeway\u2019s platform.<\/p>\n

\u201cThe experience is designed to support common grocery missions including meal planning, list building, product discovery, reordering and finding relevant savings,\u201d the release said.<\/p>\n

The new plugin marks the latest foray into the AI space<\/a> for Albertsons. The company in May announced it had created an artificial intelligence tool that uses computer vision and Google\u2019s Gemini models to grade fresh produce in its distribution centers.<\/p>\n

\u201cProduce\u00a0quality inspection<\/a>\u00a0has always been a human problem with a human-shaped flaw. The same item might grade differently depending on the inspector, the shift, the warehouse or the hour,\u201d PYMNTS wrote at the time. \u201cAcross a network like Albertsons\u2019 22 distribution centers and 2,244 stores, small inconsistencies can compound.\u201d<\/p>\n

Produce makes the biggest share of surplus food produced by retailers in the United States, at one-third of the around 4 million tons that went unsold in 2024, according to ReFED.<\/p>\n

\u201cThat\u2019s not all traceable to grading decisions, but those decisions sit at the front of every freshness outcome that follows,\u201d the report added.<\/p>\n","protected":false},"excerpt":{"rendered":"Grocery conglomerate\u00a0Albertsons\u00a0says customers at its\u00a0Safeway\u00a0stores can now shop using\u00a0OpenAI\u2019s ChatGPT. The company on Wednesday (Aug. 5)\u00a0introduced a new…\n","protected":false},"author":2,"featured_media":130571,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[24,54361,25,955,16333,66,310,65315,311],"class_list":["post-130570","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","tag-ai","tag-albertsons","tag-artificial-intelligence","tag-chatbots","tag-grocery","tag-news","tag-pymnts-news","tag-safeway","tag-whats-hot"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/130570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=130570"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/130570\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/130571"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=130570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=130570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=130570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}