The Athens- and New York-based company said it grew live annual recurring revenue more than 10x since its Series A to over $60 million, without raising additional equity in the interim. Its customers include Capital One, Discover, RBC, Taco Bell, DWP and PSEG.<\/p>\n
Omilia said its proprietary agentic Voice AI technology supports more than 200 enterprise deployments, including a Tier 1 U.S. bank handling over 1 million calls per day. The vendor asserted its platform can resolve 50,000-plus concurrent voice interactions for a single client while maintaining sub-second latency.<\/p>\n
“Omilia’s Self-Learning Agentic CX is delivering a step change in call containment and operational improvement, with glass-box auditability and cost predictability that is structurally difficult for other vendors to compete with,” Oliver Thomas, founder and managing partner, Expedition Growth Capital, said in a statement.<\/p>\n
Omilia Platform & Investment Breakdown<\/p>\n
Capability<\/p>\n
Description<\/p>\n
Agentic Self-Learning CX Platform<\/p>\n
Aims to reduce time-to-production for AI agents<\/p>\n
Lexis Generative TTS<\/p>\n
Enterprise text-to-speech model with sub-45ms latency<\/p>\n
Proprietary Voice AI Stack<\/p>\n
Purpose-built models, not dependent on third-party LLMs<\/p>\n
Transparent Pricing<\/p>\n
Zero token cost pass-through for predictable ROI<\/p>\n
Compliance Standards<\/p>\n
Supports FedRAMP, PCI-DSS, SOC 2, HIPAA and GDPR<\/p>\n
Recent Omilia Developments<\/p>\n
Omilia spent the first half of 2026 converting analyst validation into commercial momentum. On Jan. 20, the company announced a strategic partnership with Atento<\/a> to jointly go to market across the U.S., EMEA and Latin America. Back-to-back analyst nods followed: a Forrester Wave Leader designation<\/a> for Conversational AI Platforms on April 22 and a Gartner Visionary placement<\/a> in the Magic Quadrant on July 7.<\/p>\n On the product side, Omilia on July 8 launched Lexis<\/a>, a generative text-to-speech model native to its Cloud Platform featuring sub-45ms latency across more than 25 locales, rapid voice cloning and a full compliance stack including PCI-DSS, SOC 2 Type II, ISO 27001, HIPAA, GDPR and CCPA.<\/p>\n The company also built out its go-to-market bench. On July 2, Omilia appointed Armando Trivellato<\/a> \u2014 a veteran of Atento and Five9 \u2014 as EVP Growth for Latin America and Iberia. On July 28, Dave Ogden joined as VP of Revenue Operations<\/a>, also arriving from Five9.<\/p>\n Market Context: Agentic AI’s Contact Center Ascension<\/p>\n Agentic AI is moving from pilot to production in enterprise contact centers, with measurable gains in call containment, agent productivity and cost reduction.<\/p>\n A $50B Market Takes Shape<\/p>\n Enterprise conversational AI is projected to grow<\/a> 192% \u2014 from $17.05 billion in 2025 to $49.8 billion by 2031. Voice remains a proving ground: as VKTR reported<\/a>, every call surfaces consequential choices about latency, data sovereignty, cloud versus on-device processing and audio quality under network strain.<\/p>\n From Scripted Bots to Autonomous Reasoning<\/p>\n Agentic platforms are pushing contact centers<\/a> beyond scripted chatbots toward systems that reason, plan and act autonomously. These systems ingest support tickets, purchase history, product usage data and real-time system status to maintain context across multi-step interactions.<\/p>\n Real-time API integration with CRM, contact center as a service (CCaaS)<\/a> and workforce management platforms amplifies the business value of voice deployments, CMSWire reported<\/a>.<\/p>\n Governance & Human Oversight<\/p>\n The operational model is shifting from human-assisted AI to AI-powered human workflows. Governed platforms with human-in-the-loop oversight \u2014 now focused on exceptions and compliance rather than routine handling \u2014 reported<\/a> 31% fewer escalations and 70% deflection rates.<\/p>\n View All<\/a>Omilia Background<\/p>\n Founded in 2002, Omilia provides AI-powered customer service automation<\/a> for large enterprises with high-volume, complex customer interactions. Its platform includes conversational AI<\/a> voice and chat agents, virtual assistants, agent-assist tools and analytics, along with voice biometrics and fraud-risk analysis.<\/p>\n![\"fa-regular](\"https:\/\/www.cmswire.com\/api\/fontawesome\/fa-regular%20fa-lightbulb.svg\")
Have a tip to share with our editorial team? Drop us a line: <\/p>\n","protected":false},"excerpt":{"rendered":"The Gist Funding milestone achieved. Omilia raised $67 million to expand globally. Enterprise AI focus. Platform targets large,…\n","protected":false},"author":2,"featured_media":131714,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[179,7493,20145,7129,3673,7135,38546,66,11110,65748],"class_list":["post-131713","post","type-post","status-publish","format-standard","has-post-thumbnail","category-agentic-ai","tag-agentic-ai","tag-agentic-artificial-intelligence","tag-call-centers","tag-conversational-ai","tag-customer-experience","tag-customer-service","tag-cxm","tag-news","tag-ngrv","tag-omilia"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/131713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=131713"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/131713\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/131714"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=131713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=131713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=131713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}