{"id":13233,"date":"2026-04-22T23:41:28","date_gmt":"2026-04-22T23:41:28","guid":{"rendered":"https:\/\/www.europesays.com\/ai\/13233\/"},"modified":"2026-04-22T23:41:28","modified_gmt":"2026-04-22T23:41:28","slug":"servicenow-ceo-downplays-impact-of-iran-war-and-ai-our-business-is-doing-great","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ai\/13233\/","title":{"rendered":"ServiceNow CEO downplays impact of Iran war and AI: ‘Our business is doing great’"},"content":{"rendered":"

\"ServiceNow<\/p>\n

ServiceNow<\/a> CEO Bill McDermott on Wednesday downplayed concerns that the Iran war is materially disrupting the company’s business, even as the software provider’s first-quarter results were dented by delays in the Middle East.<\/p>\n

“Everything is fine. The Middle East is opening up in talks again,” McDermott told CNBC’s Jim Cramer<\/a> on “Mad Money<\/a>” on Wednesday.<\/p>\n

ServiceNow’s subscription revenue grew 19% on a constant currency basis in the quarter, including a 75 basis point headwind<\/a> tied to delayed on-premise deal closings in the Middle East. However, McDermott said the impact is largely about timing, rather than demand deterioration stemming from the war. <\/p>\n

“You’re dealing with sovereign clouds in the Middle East,” he said. “When there’s a delay … it has an immediate impact.” <\/p>\n

McDermott’s comments aired Wednesday night as ServiceNow shares slid 13%<\/a> in after-hours trading, even though the company beat Wall Street expectations on both total revenue and earnings. <\/p>\n

Beyond geopolitical concerns, ServiceNow shares have been under pressure for months, down roughly 30% this year, as investors grew concerned that artificial intelligence will disrupt their businesses and make them less valuable down the road. <\/p>\n

McDermott pushed back on that skepticism, arguing that AI is ultimately a “tailwind” for the company rather than a threat. ServiceNow’s software is commonly used by IT and human resources departments to automate workflows and handle tasks such as ordering devices for new employees. <\/p>\n

“The more AI that happens \u2026 everything runs through ServiceNow,” he said. “It thinks, but workflow acts, and that’s where we come in.” <\/p>\n

He added that demand trends remain strong, pointing to continued expansion in the company’s user base and accelerating AI-related adoption. “Our business is doing great,” McDermott said. “And it’s all about AI.” <\/p>\n

\"ServiceNowJim Cramer’s Guide to InvestingChoose CNBC as your preferred source on Google and never miss a moment from the most trusted name in business news.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"ServiceNow CEO Bill McDermott on Wednesday downplayed concerns that the Iran war is materially disrupting the company’s business,…\n","protected":false},"author":2,"featured_media":13234,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[24,25,309,148,1096,369,1099,286,1105,136,1820,10302],"class_list":{"0":"post-13233","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-business","11":"tag-business-news","12":"tag-investment-strategy","13":"tag-iran","14":"tag-jim-cramer","15":"tag-markets","16":"tag-servicenow-inc","17":"tag-software","18":"tag-stock-markets","19":"tag-william-r-mcdermott"},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/13233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=13233"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/13233\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/13234"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=13233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=13233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=13233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}