{"id":138253,"date":"2026-08-13T04:26:07","date_gmt":"2026-08-13T04:26:07","guid":{"rendered":"https:\/\/www.europesays.com\/ai\/138253\/"},"modified":"2026-08-13T04:26:07","modified_gmt":"2026-08-13T04:26:07","slug":"cmos-are-struggling-to-link-ai-visibility-with-sales","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ai\/138253\/","title":{"rendered":"CMOs are struggling to link AI visibility with sales"},"content":{"rendered":"<p>AI visibility isn\u2019t the only zero-click concern keeping marketers up at night. Now that tools like Scrunch and Profound are commonplace, CMOs are thinking ahead to the next task: finding evidence that a strong zero-click search presence actually drives sales.<\/p>\n<p>\u201cEvery CMO we know has been under excruciating pressure over the last 18 months from their boards and C-suites or investors to to crack this nut,\u201d said John Barham, managing partner at performance media agency Roast.\u00a0<\/p>\n<p><a href=\"https:\/\/digiday.com\/marketing\/by-the-numbers-how-marketers-are-building-the-infrastructure-for-ai-search\/\" rel=\"nofollow noopener\" target=\"_blank\">Per one\u00a0recent AI search survey, 73% have invested in the tools to monitor AI visibility<\/a>. But while share of model tools like SEMrush, Profound or Scrunch can be used to estimate how an LLM tool might be presenting a brand to users, and the sources it\u2019s basing its information on, they don\u2019t help marketers link those measures with sales or other commercial activity.\u00a0<\/p>\n<p>\u201cThere is no one tool out there that can paint you a picture of the universe,\u201d said Barham.<\/p>\n<p>Instead, CMOs and marketing teams are left piecing together the answers bit by bit. Alicia Yoon, founder and CEO of skincare brand Peach &amp; Lily, said this type of analysis requires marketers to \u201ctriangulate\u201d proxy signals and data points that can help them estimate the impact their brand\u2019s profile (or lack of) within Google AI Overviews and ChatGPT might be having on inbound leads or digital sales.<\/p>\n<p>Some companies are attempting to move beyond makeshift deduction. At B2B SaaS company Rippling, for example, head of growth Neel Murthy said the marketing team works back from a range of different signals: visibility measures taken from tools Profound and AirOps, conversion data from paid ChatGPT ads, and web traffic incoming from branded and unbranded search queries, as well as data from a bespoke media mix model (MMM) based on Google\u2019s open-source Meridian platform. \u201cAll these systems allow us to triangulate value,\u201d said Murthy.<\/p>\n<p>Rippling\u2019s approach makes work for its in-house data scientists, but it could be the shape of things to come. According to a survey conducted by Demandbase, ChatGPT-referred visits to B2B brands rose 303% from roughly 645,000 in June 2025 to 2.6 million in June 2026, as B2B buyers adopted the AI tool for research. Linking that traffic back to commercial outcomes, noted Demandbase CMO Rachel Truair, brings marketers back to attribution questions that have \u201cplagued\u201d them for years.<\/p>\n<p>Roast, too, has been using statistical tools such as Google\u2019s Causal Impact model \u2014 an open source solution that uses Bayesian logic to link search inputs and business outcomes. \u201cThere isn\u2019t the tech or tools to draw a clear line from visibility on a given LLM and sales going up\u2026 you have to start going down the modelling route,\u201d said Barham.<\/p>\n<p>It\u2019s a path more marketers are heading down, prompting the IAB to release a standardized set of measurement guidelines around which marketers can build such measurement apparatus, <a href=\"https:\/\/www.prnewswire.com\/news-releases\/iab-releases-measuring-visibility-in-the-ai-era-to-help-brands-publishers-and-agencies-navigate-ai-powered-discovery-302840611.html\" rel=\"nofollow noopener\" target=\"_blank\">at the beginning of this month<\/a>. And In June, <a href=\"https:\/\/developers.google.com\/search\/blog\/2026\/06\/gen-ai-performance-reports\" rel=\"nofollow noopener\" target=\"_blank\">Google added a Search Console feature<\/a> that provides generative AI performance data.<\/p>\n<p>\u201cThe only real way to do it is to model it yourself by putting together your first-party data from pages, excluding what you know to be AI traffic,\u201d said Mulenga Agley, founder and CEO of marketing agency Growthcurve.<\/p>\n<p>A lack of concrete link between sales and visibility hasn\u2019t stopped marketers from attempting to improve their AI visibility, of course. Many have focused on the role that platforms like YouTube and Reddit play in LLM results, a finding that\u2019s led some directly into the comment section as they attempt to steer consensus their way before it can be scraped and summarized.\u00a0<\/p>\n<p>Dating app <a href=\"http:\/\/seeking.com\" rel=\"nofollow noopener\" target=\"_blank\">Seeking.com<\/a>, for example, hired agency Disruptive Advertising to hunt down and intervene in Reddit threads that gain a lot of traction, according to the brand\u2019s co-CEO Dana Rosewall. \u201cIt\u2019s a little bit of reputation management,\u201d she said. <\/p>\n<p>The practice has become typical among consumer brands lacking levers to influence the LLMs behind tools like ChatGPT. While ChatGPT\u2019s paid ads (Rippling, as it happens, is one advertiser using them) business offers marketers a conversion pixel linking consumer actions with its paid ads inventory, <a href=\"https:\/\/digiday.com\/media-buying\/clients-are-hungry-for-ai-visibility-aids-but-buyers-are-skeptical-of-specialized-markdown-ads\/\" rel=\"nofollow noopener\" target=\"_blank\">other attempts to use paid media to alter AI search outcomes have<\/a> run aground; an attempt by Time Inc, for example, to sell markdown page ads scannable by AI agents <a href=\"https:\/\/digiday.com\/media\/perplexity-blocks-times-ads-served-to-ai-agents-calling-them-deceptive\/\" rel=\"nofollow noopener\" target=\"_blank\">prompted an aggressive response from AI search company Perplexity<\/a>.<\/p>\n<p><a href=\"https:\/\/digiday.com\/marketing\/zoom-relies-on-creators-to-boost-ai-search-results\/\" rel=\"nofollow noopener\" target=\"_blank\">Others have focused upon creator marketing<\/a> or branded content production in the hope their own materials can influence LLM responses. But even the agency practitioners hired to produce that content, in the form of videos or blog articles, say marketers should commission it with a commercial outcome in mind rather than merely improving their score in Scrunch or SEMrush.\u00a0<\/p>\n<p>\u201cCitation alone isn\u2019t good enough. You cannot stop there,\u201d said Andrew Wheeler, CEO of content marketing agency Skyword. \u201cThe complete measurement question has to be: Are we building content that can earn authority? Is that authority showing up when the citation happens? Is that translating into the business outcomes?\u201d<\/p>\n<p>For some CMOs, the lack of a smoking gun connecting visibility to sales\u00a0 is a reason to spend budget and time on other areas. Mellow Sleep co-founder and CEO Chad Keller, for example, said the brand\u2019s strategy prioritized paid media activity on social platforms and creator marketing as a means of driving commercial results.<\/p>\n<p>Though the company\u2019s in-house team uses tools like Similarweb to monitor its performance, the awareness that followed from \u201ccreating enough noise,\u201d he argued, would in time aid the company\u2019s AI visibility more than \u201chacks\u201d liable to be stamped out by platform police actions.<\/p>\n<p>Nevertheless, some media agencies are working to fill in the missing link. In March, Stagwell media agency Assembly partnered with startup Emberos to launch a \u201cSearch+\u201d solution.<\/p>\n<p>According to Dan Roberts, global svp of search at Assembly, the agency is developing that tool into a means of tracking the business impact of a brand\u2019s \u201cshare\u201d of a given AI model. \u201cWe\u2019re now starting to look at ways we can integrate more business outcome data into the platform. Conversions, revenues, leads,\u201d he said. The solution would likely be combined with data tracking the performance of paid ads across other digital channels, as well as influencer activity, to account for the multiple factors affecting AI search responses. Roberts declined to share a timeline for the tool\u2019s release.<\/p>\n<p>While they wait for a solution to arrive, marketers might be best off making peace with a fresh way of thinking about search. Peach &amp; Lily\u2019s Yoon said the brand\u2019s marketing team was working to triangulate conversion data and AI search traffic signals, but could not account for every potential conversion event when users might read an AI search result on one platform, and turn to Amazon or another marketplace, rather than the brand\u2019s own e-commerce site to make a purchase. \u201cSo much [conversion data] is not directly captured,\u201d she said. \u201cThere\u2019s going to be a gap.\u201d<\/p>\n<p>Once considered a performance channel with clear levers \u2014 and distinct outcomes \u2014 Barham suggested CMOs should begin considering search in \u201cprobabilistic\u201d terms. \u201cOur teams have had to get more comfortable explaining to clients the value of their work and their media activity when there isn\u2019t a CSV they can download from a platform,\u201d he said.<\/p>\n","protected":false},"excerpt":{"rendered":"AI visibility isn\u2019t the only zero-click concern keeping marketers up at night. Now that tools like Scrunch and&hellip;\n","protected":false},"author":2,"featured_media":138254,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[24,25,5091],"class_list":["post-138253","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","tag-ai","tag-artificial-intelligence","tag-zero-click-future"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/138253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=138253"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/138253\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/138254"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=138253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=138253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=138253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}