{"id":149062,"date":"2026-08-24T04:43:09","date_gmt":"2026-08-24T04:43:09","guid":{"rendered":"https:\/\/www.europesays.com\/ai\/149062\/"},"modified":"2026-08-24T04:43:09","modified_gmt":"2026-08-24T04:43:09","slug":"ibm-and-the-usta-introduce-new-ai-powered-fan-experiences-for-2026-us-open","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ai\/149062\/","title":{"rendered":"IBM and the USTA Introduce New AI-Powered Fan Experiences for 2026 US Open"},"content":{"rendered":"

NEW YORK, August 24, 2026 \u2013 IBM (NYSE: IBM<\/a>) and the United States Tennis Association (USTA) today announced new and enhanced AI-powered fan features coming to USOpen.org<\/a> and the US Open app for this year\u2019s tournament. Three new, enhanced AI-powered innovations are designed to help fans cut through the noise, stay closer to the action and experience the US Open in a more personalized way than ever. \u00a0Since 1992, IBM and the USTA have brought some of the most advanced digital experiences in sports to more than 14 million global tennis fans annually.<\/p>\n

This year\u2019s tournament comes at a time when audience demand for AI-powered features is gaining momentum, as accuracy, not speed, shapes the digital sports experience. According to a new global survey<\/a> also out today from Morning Consult and commissioned by IBM, 91% of global tennis fans surveyed use sports apps during events, with high trust (64%) in AI-powered sports content.<\/p>\n

At the heart of this year\u2019s experience is the all-new Live Updates homepage \u2014 a smarter, more personalized way for fans to follow the action that matters most to them. Fans can prioritize their favorite players and quickly zero in on the matches, insights and stories they care about most.<\/p>\n

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A new Serve Quality metric puts a whole new spin on how fans watch serves. Available across all 254 singles matches, the AI-powered tool uses advanced limb-tracking technology developed with IBM Bob<\/a> to help analyze the precise mechanics of every serve \u2013 with 21 data points across the body and racquet, tracked 50 times per second. That means everything from wrist flex to the transfer of energy from a player\u2019s legs through their torso is captured, generating roughly 1.2 billion data points over the course of the tournament. The continuous stream of live data \u2014 including efficiency, accuracy, consistency and ball toss \u2014 is managed by IBM Confluent<\/a>. The result: a Serve Quality score generated in near real-time, giving fans a new way to understand what makes a great serve great.\u00a0\u00a0<\/p>\n

Also new this year, Key Moments takes the popular live Likelihood to Win\u00a0feature a step further, helping fans understand not just who\u2019s winning \u2013 but why. Available for all singles matches, Likelihood to Win calculates each player’s probability of victory using an AI-powered analysis of current and historical statistics, expert opinion and match momentum. Key Moments provides additional, richer information, to summarize the swings, turning points and momentum shifts that change each match in an instant.<\/p>\n

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The enhanced Match Chat acts as an interactive companion throughout each match, letting fans ask questions in their own words to get instant, conversational answers. \u00a0\u00a0Some responses now go beyond text, bringing in relevant photos and video to add even more context. Match Chat, powered by watsonx Orchestrate<\/a>, draws on an expanded mix of live match data, analysis and historical information. A collection of AI agents and fit-for-purpose models trained in the USTA\u2019s editorial style and the language of tennis make responses feel right at home on the court.<\/p>\n

<\/p>\n

“Our work with IBM this year has been game-changing, pushing the boundaries of what’s possible in digital fan engagement,\u201d said Brian Ryerson, Senior Director, Digital Strategy, USTA. \u201cBy leveraging their AI capabilities, we\u2019re delivering new, innovative, and highly personalized content and insights to our millions of fans worldwide, while significantly enhancing our ability to tell compelling stories throughout every match of the US Open.”<\/p>\n

\u201cOur partnership with the USTA continues to redefine digital sports experiences,\u201d said Jonathan Adashek, Senior Vice President, Chief Global Affairs Officer at IBM. \u201cWe can take millions of live data points streaming from the court and automatically route them into workflows that deliver usable insights in minutes and hours. These capabilities of Confluent, Bob and other IBM technologies help deliver a more intelligent experience, drawing greater value from data and changing the game for the US Open.\u201d<\/p>\n

The 2026 US Open runs from August 23 \u2013 September 13. Explore these IBM technologies and more by visiting USOpen.org<\/a> and\/or the US Open app available in the Apple and Android app stores on all mobile devices.<\/p>\n

About IBM <\/p>\n

IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. Thousands of governments and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM’s hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM’s breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM’s long-standing commitment to trust, transparency, responsibility, inclusivity and service. Visit www.ibm.com<\/a> for more information.<\/p>\n

Media contact:<\/p>\n

Paul Pettas

\nIBM

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