{"id":149825,"date":"2026-08-24T20:15:09","date_gmt":"2026-08-24T20:15:09","guid":{"rendered":"https:\/\/www.europesays.com\/ai\/149825\/"},"modified":"2026-08-24T20:15:09","modified_gmt":"2026-08-24T20:15:09","slug":"australian-businesses-favor-ai-for-back-office-tasks","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ai\/149825\/","title":{"rendered":"Australian Businesses Favor AI for Back-Office Tasks"},"content":{"rendered":"

Anthropic<\/a>\u2019s customers in Australia, who have been among the leading adopters of the company\u2019s Claude<\/a> artificial intelligence (AI) model, tend to use the tool for back-office tasks, the company\u2019s country head said Monday (Aug. 24), Bloomberg reported<\/a>.<\/p>\n

Speaking at\u00a0a\u00a0National Australia Bank Ltd.<\/a>\u00a0event,\u00a0Theo Hourmouzis<\/a>, general manager for Australia and New Zealand at Anthropic, said the share of Claude usage made up of basic tasks such as invoicing, inventory management and general administration is 5.8% in Australia, compared to 4.7% globally.<\/p>\n

\u201cWhen I look at our usage here in Australia, I think we over-index the back-office, pragmatic work,\u201d Hourmouzis said, according to the report.<\/p>\n

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Australian users under-index on the coding use of Claude. This suggests there is an opportunity for business users in the country to use Claude to build software that meets their needs, Hourmouzis said,\u00a0per\u00a0the report.<\/p>\n

The\u00a0PYMNTS Intelligence<\/a>\u00a0report \u201cWholesale Writes the AI Playbook: How Goods Firms Are Scaling Intelligence Across the Enterprise<\/a>\u201d found that among wholesale firms, the three most widely adopted AI tasks are contract and proposal generation, security monitoring and threat detection, and revenue recognition and close support.<\/p>\n

\u201cThese tasks aren\u2019t\u00a0flashy\u00a0consumer-facing applications but core business processes (legal, financial and security) that have historically required specialized human expertise,\u201d the report said.<\/p>\n

Anthropic and its partners announced May 13 that its\u00a0Claude for Small Business<\/a>\u00a0plugin would bring new AI-powered capabilities to tools commonly used by\u00a0small businesses<\/a>, including Canva, Docusign, Google Workspace, HubSpot, Microsoft 365, PayPal and QuickBooks.<\/p>\n

\u201cClaude for Small Business runs inside the tools owners already rely on, like QuickBooks, PayPal and HubSpot, and takes on the work that piles up after hours, like planning payroll, chasing invoices or kicking off a marketing project,\u201d Anthropic Co-Founder and President Daniela Amodei<\/a>\u00a0said at the time in a press release.<\/p>\n

PYMNTS reported May 14 that examples of the ways\u00a0small businesses<\/a> are using AI agents include a marketing agency founder who stopped spending hours each week generating invoices and chasing payments after adopting the technology, and a coffee roaster\u2019s chief operating officer who found operational problems he didn\u2019t know existed.<\/p>\n","protected":false},"excerpt":{"rendered":"Anthropic\u2019s customers in Australia, who have been among the leading adopters of the company\u2019s Claude artificial intelligence (AI)…\n","protected":false},"author":2,"featured_media":149826,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[24,53,25,9087,512,48580,182,66,310,311],"class_list":["post-149825","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","tag-ai","tag-anthropic","tag-artificial-intelligence","tag-australia","tag-automation","tag-back-office","tag-claude","tag-news","tag-pymnts-news","tag-whats-hot"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/149825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=149825"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/149825\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/149826"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=149825"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=149825"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=149825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}