Agentic artificial intelligence (AI) is driving a fundamental shift in capability, allowing systems to autonomously execute end-to-end, multi-step workflows. This technological progress is poised to transform how governments operate and serve citizens. However, without a strategic, evidence-based grasp of where agentic AI can deliver the greatest public value \u2013 balancing high potential with manageable complexity \u2013 governments risk investing in the wrong places, undermining confidence in the technology and launching pilots that fail to scale.<\/p>\n
This report, Making Agentic AI Work for Government: A Readiness Framework, applies a novel, department\u2011agnostic perspective on government activities. It provides a clear approach to assess where agentic AI can deliver the greatest public value and what risks must be managed before deployment at scale. <\/p>\n
Drawing on a global assessment, it offers initial orientation on starting points for agentic AI as well as corresponding real-world use cases, highlighting current initiatives in the public sector.<\/p>\n