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Casey\u2019s General Stores is expanding its partnership with SoundHound AI. | Casey\u2019s General Stores<\/p>\n
Casey\u2019s General Stores is expanding its partnership with SoundHound AI, whose voice artificial intelligence (AI)-powered ordering agent technology is in more than 2,600 of Casey\u2019s 2,900-plus locations, SoundHound said Thursday.<\/p>\n
Using Santa Clara, California-based SoundHound\u2019s technology, Casey\u2019s<\/a> stores can answer incoming calls for pizza even during peak meal times, reducing missed orders and long hold times while ensuring customers can place orders quickly and accurately, SoundHound said.<\/p>\n \u201cCasey\u2019s is focused on delivering convenient, high-quality guest experiences, and AI technology helps improve both customer service and operational efficiency, getting orders straight to the kitchen,\u201d SoundHound said. \u201cWith fewer interruptions, this allows team members to focus on preparing food and serving guests in-store.\u201d<\/p>\n Casey\u2019s is\u00a0No. 3<\/a>\u00a0on\u00a0CSP\u2019s\u00a02026 Top 40<\/a>\u00a0update to the\u00a02025 Top 202<\/a>\u00a0ranking of U.S. c-store chains by store count.\u00a0Watch for the full 2026 Top 202 ranking in June.<\/p>\n SoundHound\u2019s AI-powered ordering agents have handled more than 21 million customer interactions at Casey\u2019s, processing millions of food orders, SoundHound said.<\/p>\n Ankeny, Iowa-based Casey\u2019s is focused on making it easier for employees to deliver quality and convenience for customers, especially during peak ordering times, said Sanjeev Satturu, senior vice president, chief information officer at Casey\u2019s.<\/p>\n \u201cExpanding our partnership with SoundHound allows us to scale a proven solution that improves the guest ordering experience and helps our team members operate more efficiently across thousands of locations,\u201d Satturu said.<\/p>\n SoundHound\u2019s voice AI technology is trained on Casey\u2019s menu and designed to understand natural human speech, allowing customers to place orders conversationally, just as they would with a team member, SoundHound said. In addition to taking orders, the AI agents can answer menu-related questions, provide information about specials and promotions, and assist with common store inquiries.<\/p>\n Casey\u2019s, a Fortune 500 company, operates more than 2,900 c-stores in the greater Midwest under the Casey\u2019s and\u00a0goodstop<\/a>\u00a0brands and in Texas under the\u00a0Lone Star Food Stores<\/a>\u00a0and\u00a0CEFCO<\/a>\u00a0brands. The company is the third-largest\u00a0convenience-store retailer<\/a>, the fourth-largest holder of\u00a0liquor licenses<\/a>\u00a0and the\u00a0fifth-largest pizza<\/a>\u00a0chain in the United States.<\/p>\n SoundHound powers more than 15,000 locations with its voice and conversational AI technology.<\/p>\n