{"id":17855,"date":"2026-04-27T05:14:12","date_gmt":"2026-04-27T05:14:12","guid":{"rendered":"https:\/\/www.europesays.com\/ai\/17855\/"},"modified":"2026-04-27T05:14:12","modified_gmt":"2026-04-27T05:14:12","slug":"cognizant-ctsh-launches-ai-powered-agentic-retail-cx-in-collaboration-with-google-cloud","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ai\/17855\/","title":{"rendered":"Cognizant (CTSH) Launches AI-Powered Agentic Retail CX in Collaboration With Google Cloud"},"content":{"rendered":"\n

Cognizant Technology Solutions Corp. (NASDAQ:CTSH<\/a>) is one of the best NASDAQ stocks with the highest upside potential<\/a>. On April 22, Cognizant launched Agentic Retail CX, a specialized AI-powered contact center solution developed in collaboration with Google Cloud and built on the Gemini Enterprise platform. The offering is designed to help retailers transition from experimental AI investments to measurable impacts by delivering seamless, omnichannel customer experiences.<\/p>\n

By integrating agentic AI into live environments, the solution aims to provide faster resolutions and hyper-personalized recommendations, such as proactive outreach for promotions or abandoned shopping carts. The platform achieves a significant self-service containment rate of 70% to 85%, which dramatically reduces operational costs while improving employee productivity. This efficiency is driven by Google Cloud\u2019s conversational intelligence, which assists human agents by providing real-time insights and smarter assistance.<\/p>\n

\"Cognizant Cognizant (CTSH) Launches AI-Powered Agentic Retail CX in Collaboration With Google Cloud <\/p>\n

Early adopters, such as the online grocer Ocado Retail, have already utilized these capabilities to redefine their customer engagement and simplify user journeys across various digital touchpoints. This launch follows the establishment of a dedicated Gemini Enterprise Practice between Cognizant and Google Cloud, further solidifying Cognizant\u2019s status as a Google Cloud Diamond partner.<\/p>\n

Cognizant Technology Solutions Corp. (NASDAQ:CTSH) provides IT, consulting, and business process outsourcing services. The company\u2019s services include AI, application services, business process services, core modernization, and cloud solutions.<\/p>\n

While we acknowledge the potential of CTSH as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you’re looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the\u00a0best short-term AI stock<\/a>.<\/p>\n

READ NEXT:\u00a033 Stocks That Should Double in 3 Years<\/a> and Cathie Wood 2026 Portfolio: 10 Best Stocks to Buy<\/a>.\u00a0<\/p>\n

Disclosure: None. Follow Insider Monkey on Google News<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"Cognizant Technology Solutions Corp. (NASDAQ:CTSH) is one of the best NASDAQ stocks with the highest upside potential. On…\n","protected":false},"author":2,"featured_media":17856,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[24,1147,8723,12830,132,1429,2194,1396],"class_list":{"0":"post-17855","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-google","8":"tag-ai","9":"tag-ai-stock","10":"tag-cognizant-technology-solutions","11":"tag-customer-experiences","12":"tag-google","13":"tag-google-ai","14":"tag-google-cloud","15":"tag-nasdaq-stocks"},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/17855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=17855"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/17855\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/17856"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=17855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=17855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=17855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}