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Are you interested in how AI can help banks, credit unions, and other financial institutions boost engagement, offer new products and services, and grow revenues? This year, FinovateSpring 2026<\/a>, taking place in sunny San Diego, California, May 5-7, is set to deliver the latest insights into innovations in AI that enable financial services providers to compete more effectively in the 21st century.<\/p>\n In special addresses and keynotes over three days, FinovateSpring will showcase how AI can enhance customer experiences through greater personalization, improve contact center efficiency using agentic AI, and more. Featuring a range of AI experts and innovators, the conference will highlight how banks and financial institutions can maximize AI and successfully deploy what many believe is the most revolutionary technological innovation of our time.<\/p>\n FinovateSpring 2026 will be held at the Sheraton San Diego Hotel and Marina, May 5-7. Buy your ticket<\/a>. Book your room<\/a>. And join us for the next, must-attend event on the fintech conference calendar!<\/p>\n AI That Makes It to Production: Deploying Trusted CX in Days, Not Months<\/p>\n Merlin Bise, CTO of Inbenta AI, will show how organizations can go from zero to product-ready AI in less than a week, how to deploy assistants that understand customers in any language, eliminate hallucination risk with traceable and explainable responses, and integrate AI solutions into existing CX infrastructure\u2014no platform replacement required.<\/p>\n Headquartered in Texas, Inbenta delivers enterprise AI solutions to more than 1,000 organizations, including BBVA, Deutsche Bank, and Samsung. The company\u2019s flagship Encore platform serves companies in financial services, e-commerce, healthcare, and more with 98% accuracy, near-zero hallucinations, full auditability, and 850+ integrations that eliminate vendor lock-in.<\/p>\n See the keynote on Tuesday, May 5, 10:25am!<\/a><\/p>\n From Plateau to Compound: Why the AI That Got You to 65% Call Resolution Will Never Get You to 100%<\/p>\n Henry Pezzo, Sales Director at Omilia, will discuss the challenge of how to effectively deploy AI in enterprise contact centers. He will explain how an agentic, self-learning platform that monitors every interaction, identifies what to improve, and builds better agents automatically can serve as an alternative to manual tuning, vendor dependency, and generic language models.<\/p>\n Based in Larnaca, Cyprus, and founded in 2002, Omilia specializes in AI-driven customer service transformation. The company\u2019s self-learning agentic CX platform enables enterprises to automate interactions with precision, empowering agents in real time and delivering seamless, personalized experiences across channels.<\/p>\n See the keynote on Tuesday, May 5, 2:00pm!<\/a><\/p>\n Scaling Support Without Losing Trust: How Acorns is Rebuilding Customer Care with AI<\/p>\n Trish Vogeler, Support Systems & Tools Lead for Acorns, and Stacy Osorio, Director of Customer Success for Cresta, will explain how Acorns is rethinking customer care to understand the key drivers of customer satisfaction. Vogeler and Osorio will discuss how Acorns uses AI to surface actionable insights from customer interactions, redesign quality assurance around behaviors, and introduce automation via voice AI agents that enhance rather than compromise the human experience.<\/p>\n Acorns offers straightforward tools to help Americans manage their finances better\u2014from wiser spending to smarter saving and investing. The company\u2019s Acorns Early is a smart money app and debit card that helps children develop sound financial wellness skills as they grow up. Since its inception in 2014, Acorns has helped more than 13 million customers save and invest more than $22 billion.<\/p>\n Headquartered in Sunnyvale, California, and founded in 2017, Cresta combines AI and human intelligence to turn customer conversations into competitive advantages. Cresta uses AI agents, AI-augmented human agent assistance, and quality management to transform contact centers, improve the customer experience, and grow revenues. The company counts firms such as Alaska Airlines, Cox Communications, and Intuit among its customers.<\/p>\n See the keynote on Tuesday, May 5, 3:20pm!<\/a><\/p>\n Invisible Infrastructure, Visible Results: The Case for Agentic Orchestration in Financial Services<\/p>\n Jawwad Rasheed, Financial Services Transformation Lead for Camunda, will discuss the challenges that financial services organizations face when embedding and scaling AI into their core operations. He will explain the importance of agentic orchestration, which is often the missing ingredient in AI strategy that enables businesses to avoid the agentic value trap and break through the automation ceiling.<\/p>\n Headquartered in Berlin, Germany, and founded in 2008, Camunda is a leader in agentic orchestration, automating complex business processes\u2014including high-value knowledge work\u2014across agents, people, and systems. The company offers production-ready, enterprise-grade agents with built-in governance to manage business-critical processes. <\/p>\n See this keynote on Wednesday, May 6 at 12:30pm!<\/a><\/p>\n Creating Trust and Loyalty Through AI-Enhanced CX<\/p>\n Jon Lakefish, Founder of Lakefish Group, will explore the most powerful AI tools currently available that enable individuals and teams to enhance the customer experience, improve communication, and boost operational efficiency. Lakefish will focus on practical applications instead of theory and will introduce the latest agentic platforms that are transforming AI\u2019s role in organizations.<\/p>\n Headquartered in Duvall, Washington, Lakefish Group is an AI-driven marketing and branding firm that leverages 20+ years of strategic expertise with the power of AI and the gig economy to deliver campaigns that compete with billion-dollar brands at a fraction of the cost. The company specializes in AI consulting, brand identity development, and strategy advisory services.<\/p>\n See this keynote on Wednesday, May 6 at 12:45pm!<\/a><\/p>\n Other scheduled keynotes include:<\/p>\n The Global Economic & Geopolitical Outlook & the Direction of Travel for the US Economy\u2014Manas Chawla, Founder and Chief Executive, London Politica. Tuesday, May 5 at 10:40am<\/a>.<\/p>\n Why Agentic AI is Truly a New Frontier in Financial Services & How Agentic Commerce Will Reshape the Retail Landscape\u2014Chris Nichols, President of Institutional Banking, SouthState Bank. Thursday, May 7 at 10:00am<\/a>.<\/p>\n The $84 Trillion Handover: What Banks Need to Understand About Gen Z\u2019s AI-First Relationship with Money\u2014Tyler Brown, Industry Analyst, tylerbrown.co. Thursday, May 7 at 3:00pm<\/a>.<\/p>\n Photo by Immo Wegmann<\/a> on Unsplash<\/a><\/p>\n
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