Customers Bank, a subsidiary of Customers Bancorp, has agreed a multiyear strategic collaboration with OpenAI aimed at automating parts of lending and customer onboarding.<\/p>\n
The US-based bank said it will deploy artificial intelligence across its commercial banking operations, using OpenAI\u2019s models to redesign workflows across lending, deposits and payments.<\/p>\n
The arrangement extends a relationship that began in 2023, when Customers Bank was an early adopter of ChatGPT Enterprise.<\/p>\n
The expanded effort includes direct, onsite engagement with OpenAI\u2019s technical teams and resources.<\/p>\n
Customers Bank said it is not adopting off-the-shelf AI products. Instead, it plans to work with OpenAI to develop custom capabilities based on the bank\u2019s own processes, data and institutional knowledge.<\/p>\n
The bank said the goal is to free up its bankers to spend more time on its single point of contact model, while keeping customer relationships fully human.<\/p>\n
All AI tools will run within Customers Bank\u2019s secure, enterprise-grade infrastructure.<\/p>\n
According to the bank, AI deployment is already in production and advancing \u201crapidly\u201d.<\/p>\n
The next phase will focus on end-to-end workflow orchestration across three areas that it views as central to commercial banking performance.<\/p>\n
In lending, the bank plans to use AI for tasks such as document collection, credit memoranda preparation, legal documentation and post-closing portfolio and collateral monitoring.<\/p>\n
For deposits, the bank said it will apply AI to streamline digital onboarding and account set-up.<\/p>\n
In payments, Customers Bank plans to use AI to accelerate capabilities for cubiX, described as the bank\u2019s proprietary $2 trillion payments platform. The bank said this will include agent-ready APIs and AI-driven risk and compliance tooling.<\/p>\n
Sam Sidhu, president and CEO of Customers Bancorp, said: \u201cWe expect a fundamental re-engineering of how Customers Bank operates.<\/p>\n
\u201cWe have spent the last year building the operational and governance infrastructure to deploy AI at scale. Today, 75% of our team members use tools powered by OpenAI. This strategic collaboration with OpenAI gives us the frontier models, engineering expertise, and ability to co-create a roadmap toward becoming an AI-native bank.<\/p>\n
\u201cBy the end of 2026, our bankers will spend more of their time on the work that creates value for clients and our shareholders.\u201d<\/p>\n