Meta Platforms Earnings Preview: What to Watch in Q1 2026 Report<\/a><\/p>\nGarman also described internal changes, including an agentic-first transformation of Amazon\u2019s intranet for more than 1 million employees, and said agentic development tools have shortened software iteration cycles. He gave an example of a bug reported through a social channel that a team \u201cfixed it, and got it out inside of 20 minutes.\u201d<\/p>\n
New Amazon Q desktop preview and productivity features<\/p>\n
White announced that a new Amazon Q desktop experience would be available in preview \u201ctoday.\u201d Garman called it a \u201ccomplete game changer,\u201d describing it as combining enterprise data sources with local desktop capabilities while emphasizing security. He said the product aims to put AI into the hands of all employees so they can \u201cbuild small agents to help them with everything that they\u2019re doing in their daily lives.\u201d<\/p>\n
Jigar Thakkar, Vice President of Amazon Q, said Amazon Q is designed to reduce time spent on \u201csearching, summarizing, the context switching.\u201d He highlighted new capabilities that bring together local files, calendars, email, and other applications, and introduced \u201cintelligent documents\u201d that connect with live data and can update automatically into interactive dashboards.<\/p>\n
Thakkar said Q\u2019s \u201cKnowledge Graph\u201d connects to systems such as email, Slack, CRM, calendars, and local documents to build \u201ca living map of your work.\u201d In demonstrations, he described Q scheduling meetings with a single prompt, preparing customer briefings by pulling information from multiple internal systems and files, and generating artifacts such as presentations, documents, emails, and spreadsheets. He also outlined a new capability for teams to create dedicated collaboration spaces that unify processes spread across siloed tools.<\/p>\n
On security and controls, Thakkar said Q reflects \u201c20 years of heritage of AWS\u201d across \u201ccompliance, security and privacy.\u201d He also shared customer feedback from companies including BMW, 3M, Mondel\u0113z, Allianz and others, saying some reported cutting production time for processes by \u201calmost 80%,\u201d and in some examples reducing time to process customer issues by \u201cmore than 50%.\u201d<\/p>\n
Amazon Connect expands into a \u201cfamily of products\u201d<\/p>\n
Colleen Aubrey, Senior Vice President of AWS Applied AI Solutions, said AWS is applying Amazon\u2019s internal operating experience to customer-facing applications, particularly in areas where Amazon historically built its own tools after outgrowing off-the-shelf software.<\/p>\n
White said Amazon Connect surpassed $1 billion in revenue last year. Aubrey described Connect as being reworked into a next-generation, AI-enabled experience across the customer journey, citing metrics including \u201c20 million interactions a day\u201d and \u201c12 billion of AI minutes in conversations last year.\u201d<\/p>\n
Aubrey announced that Amazon Connect will become a broader product family, with three new \u201cagentic solutions\u201d:<\/p>\n
The existing product will be renamed Amazon Connect Customer. Aubrey framed the strategy as creating \u201cagentic teammates\u201d designed to be intuitive, trustworthy, and continuously learning, with a focus on minimizing change management. She also described a design philosophy she called \u201chumorphism,\u201d centered on mirroring the dynamics of human interaction.<\/p>\n
In a demo, Olivia Igbokwe-Curry, Director of Federal Affairs at AWS, showed Amazon Connect Decisions supporting demand and supply planning, including building demand plans for a new product launch by finding comparable products and incorporating sales forecasts. Aubrey said the product incorporates Amazon\u2019s experience managing demand across \u201c400 million SKUs.\u201d The demo also showed Decisions prioritizing a small set of exceptions instead of \u201cthousands of alerts,\u201d surfacing root causes, and presenting options with trade-offs.<\/p>\n
Amazon Connect Talent focused on high-volume hiring. Aubrey said Amazon hires \u201cabout 250,000 people in the U.S.\u201d for peak periods and built internal systems to improve candidate experience, reduce cycle time, and increase recruiter capacity. In the demo, Igbokwe-Curry showed Talent translating a job description into competencies, interview questions, and an assessment rubric, and enabling candidates to interview on their own timeline. The system anonymizes candidates and provides standardized scoring and transcript-based traceability, while leaving the final hiring decision to the recruiter.<\/p>\n
Amazon Connect Health was positioned as an end-to-end patient and provider workflow product, informed by Amazon Pharmacy and One Medical, along with learnings from AWS healthcare customers. Aubrey said the goal is to reduce administrative burden so clinicians can spend more time with patients, and emphasized traceability for insights and recommendations back to source data and clinical standards.<\/p>\n
OpenAI partnership brings models and agents to AWS<\/p>\n
White said AWS has entered a \u201cbig multi-year partnership\u201d with OpenAI spanning models, infrastructure, and solutions. In a recorded message, OpenAI CEO Sam Altman said OpenAI and AWS are \u201cco-developing an agent platform from the ground up,\u201d integrated with AWS services and powered by OpenAI models. He said OpenAI plans to bring Codex to customers on AWS, and highlighted AWS Trainium capacity as part of the infrastructure collaboration.<\/p>\n
Garman called the partnership a milestone for customers seeking \u201cthe broadest set of choices\u201d and access to \u201cthe absolute best frontier models.\u201d OpenAI Chief Revenue Officer Denise Dresser said she is hearing enterprise customers want to move beyond pilots to \u201cfull enterprise wide,\u201d emphasizing the need for models in a \u201ctrusted environment.\u201d She said bringing \u201cthe power of GPT-5.5, our APIs, Codex, all on Amazon Bedrock\u201d would help customers focus on outcomes and building agents.<\/p>\n
During the on-stage discussion, AWS leaders said OpenAI\u2019s models will run on Amazon Bedrock, with limited preview availability \u201ctoday\u201d and general availability expected \u201cin weeks.\u201d An AWS infrastructure leader said \u201c5.4\u201d would be available in limited preview inside Bedrock starting today, followed by \u201c5.5 and all of the frontier models from OpenAI going forward\u201d within the next couple of weeks.<\/p>\n
AWS also announced a preview of Amazon Bedrock Managed Agents powered by OpenAI, described as a managed environment to configure an agent\u2019s skills, memory policies, and tool access, run the agent within AWS compute environments, and interact via an inference API. The speakers emphasized integration with AWS governance controls such as IAM policies and CloudTrail.<\/p>\n
Separately, Dresser said Codex is growing quickly, citing an increase from \u201c3 million weekly active users to 4 million in 2 weeks,\u201d and characterized it as \u201cagentic\u201d software development life cycle tooling that goes \u201cbeyond just coding.\u201d<\/p>\n
About Amazon.com (NASDAQ:AMZN)<\/p>\n
Amazon.com, Inc is a diversified technology and retail company best known for its e-commerce marketplace and broad portfolio of consumer and enterprise services. Founded by Jeff Bezos in 1994 and headquartered in Seattle, Washington, the company launched as an online bookseller and expanded into a global retail platform that sells products directly to consumers and provides a marketplace for third-party sellers. Over time Amazon has grown beyond retail into areas including cloud computing, digital media, devices and logistics.<\/p>\n
Key businesses and offerings include Amazon’s online marketplace and fulfillment services, the Amazon Prime membership program (which bundles expedited shipping with streaming and other benefits), Amazon Web Services (AWS) which supplies on-demand cloud computing and storage to businesses and public-sector customers, and a range of content and advertising services such as Prime Video and Amazon Advertising.<\/p>\n
The article “Amazon.com Conference: AWS Unveils Agentic AI Push, New Amazon Q, Connect Tools, OpenAI Deal<\/a>” was originally published by MarketBeat.<\/p>\n","protected":false},"excerpt":{"rendered":"Key Points AWS says we are in the “agentic era” of AI, with agents rapidly reshaping work by…\n","protected":false},"author":2,"featured_media":20700,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[179,7493,321,8377,322],"class_list":{"0":"post-20699","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-agentic-ai","8":"tag-agentic-ai","9":"tag-agentic-artificial-intelligence","10":"tag-amazon","11":"tag-amazon-bedrock","12":"tag-aws"},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/20699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=20699"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/20699\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/20700"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=20699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=20699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=20699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}