AWS AI Star Caylent Buys Amazon Connect Firm Pronetx To Drive \u2018AI-First Services\u2019 Into CX<\/a>]<\/p>\n Caylent Launches Dedicated Anthropic Claude Practice<\/p>\n
Phil Samenuk, Anthropic\u2019s head of partnerships, said in a statement that Caylent making a dedicated practice leverages the solution provider\u2019s deep technical credibility and clear enterprise delivery model, attributes the AI startup seeks in its emerging channel partner program.<\/p>\n
\u201cEnterprises adopting Claude and building agentic systems benefit from partners who can match the pace of the technology, and ACE is built to do exactly that,\u201d Samenuk said.<\/p>\n
Caylent\u2019s move also comes as AWS and Anthropic grow closer as partners, with AWS users soon having access to the full Claude platform directly within AWS. Users will have the ability to use existing AWS accounts, access controls and billing without additional credentials or contracts.<\/p>\n
Businesses interested in adopting Claude can leverage AWS\u2019 security, governance and integration infrastructure to reach enterprise scale and Caylent\u2019s prowess in both ecosystems, according to the solution provider.<\/p>\n
Caylent, a portfolio company of Gryphon Investors, has also been on an expansion tear including its purchase this month of Pronetx, a customer experience consulting firm with Amazon Connect expertise.<\/p>\n
Inside Caylent\u2019s ACE Unit<\/p>\n
ACE aims to provide Caylent customers the ability to go from early Claude Enterprise adoption to full agentic transformation while keeping up with Anthropic\u2019s rapid pace of innovation, according to the solution provider. Claude Enterprise has become Caylent\u2019s most requested technology in the AWS customer base.<\/p>\n
Caylent has built and deployed more than 500 AI workloads on Amazon Bedrock, but Claude Enterprise implementations drive more token consumption than 98 percent of those workloads combined, according to the solution provider.<\/p>\n
The unit aims to give customers proven delivery patterns, governance frameworks and operating models for AI acceleration, according to the solution provider. ACE has a separate operating model, talent profile and way of delivering outcomes compared with the traditional Caylent business.<\/p>\n
Caylent has set ACE up with two tracks for customers. The agentic software development lifecycle (SDLC) track is meant to enable engineering organizations to embed Claude Code end to end, with the Agentic SDLC Catalyst workshop as the entry point. The workshop gives engineering teams direct, hands-on experience with Claude Code inside a customer\u2019s environment, with potential for programs down the road.<\/p>\n
The separate applied AI track is a forward-deployed engineer (FDE) model that is meant to help Anthropic customers build Claude-powered products and services, according to Caylent. This team works inside client codebases and architecture decisions to deliver production-grade AI systems, evaluation frameworks and outcome packages. ACE is aiming the applied AI track at ISVs transitioning from Software as a Service to agentic architectures.<\/p>\n
ACE has outcome-based pricing and fixed-fee terms where measurement is feasible to better reflect how agentic work flows and as a twist on the structure of traditional consulting engagements. Resources are meant to match agentic delivery cadence by working across multiple engagements simultaneously.<\/p>\n
\u201cParticular ways of working will be more highly agentic through the process,\u201d Gross told CRN. \u201cWhen we present to customers, rather than building decks and documents and so forth, we\u2019re just building HTML microsites and giving them access and links into those so that we can have a lot more dynamic content in it. It\u2019s actually much easier to edit and build those than it is to build a slide deck once you\u2019ve got the right frameworks in place.\u201d<\/p>\n
And ACE\u2019s developing practice should yield benefits for Caylent\u2019s broader organization, compounding customer returns and accelerating adoption at every customer tier, according to the solution provider.<\/p>\n","protected":false},"excerpt":{"rendered":"\u2018The state of enterprise adoption and the pace there is growing so fast that it really made sense…\n","protected":false},"author":2,"featured_media":23137,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[24,405,408,407,53,3154,25,410,182,402,403,9955,411,223,415,401,6493,404],"class_list":{"0":"post-23136","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-anthropic","8":"tag-ai","9":"tag-ai-agents","10":"tag-ai-applications","11":"tag-ai-infrastructure","12":"tag-anthropic","13":"tag-anthropic-claude","14":"tag-artificial-intelligence","15":"tag-business-intelligence-and-analytics","16":"tag-claude","17":"tag-cloud-platforms","18":"tag-cloud-software","19":"tag-data-protection","20":"tag-database-and-system-software","21":"tag-generative-ai","22":"tag-llm","23":"tag-managed-service-providers","24":"tag-partnerships","25":"tag-saas"},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/23136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=23136"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/23136\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/23137"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=23136"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=23136"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=23136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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