{"id":25003,"date":"2026-05-02T01:17:32","date_gmt":"2026-05-02T01:17:32","guid":{"rendered":"https:\/\/www.europesays.com\/ai\/25003\/"},"modified":"2026-05-02T01:17:32","modified_gmt":"2026-05-02T01:17:32","slug":"citi-launches-arc-to-scale-ai-agents-across-the-business-2","status":"publish","type":"post","link":"https:\/\/www.europesays.com\/ai\/25003\/","title":{"rendered":"Citi launches Arc to scale AI agents across the business"},"content":{"rendered":"\n

This story was originally published on CIO Dive<\/a>. To receive daily news and insights, subscribe to our free daily CIO Dive newsletter<\/a>. <\/p>\n

Dive Brief:\u00a0 <\/p>\n

Citigroup is furthering its AI goals through the launch of Arc<\/a>, a platform for building and scaling agents across the business, as it looks to automate manual tasks such as research and client preparation work, the bank announced Thursday.\u00a0<\/p>\n

Arc will initially be used by Citi developers to build agents for specific internal use cases, according to the announcement. Access to the platform will expand over time, and employees will see agents added to everyday workflows to surface deeper insights from data, reduce repetitive tasks and streamline workflows.\u00a0<\/p>\n

\u201cFor the first time, we can deploy embedded AI agents at enterprise scale across every business line, every geography, every function,\u201d CTO David Griffiths said in a video announcing the platform<\/a>. \u201cThe real game changer is that we\u2019ve built industrialized infrastructure to make AI agents a core part of how we serve our clients.\u201d\u00a0<\/p>\n

Dive Insight:\u00a0 <\/p>\n

Banks are advancing AI agents in the enterprise this year, with firms including BNY and Morgan Stanley already building and deploying their own.\u00a0<\/p>\n

Nearly 6 in 10 banking executives believe AI agents will be fully embedded<\/a> in risk, compliance, and audit functions, as well as fraud detection and transaction monitoring,\u00a0within the next three years, according to Accenture\u2019s Top Banking Trends for 2026. Another 56% expect the technology to be broadly adopted in \u201cknow your customer\u201d functionalities, credit assessment and loan processing.\u00a0<\/p>\n

Morgan Stanley\u2019s wealth management business is developing several AI agents<\/a> to automate routine tasks, freeing up employees to spend more time with customers, Jed Finn, head of wealth management at Morgan Stanley, shared during a conference earlier this year. Meanwhile, BNY employs AI-powered digital employees, including digital engineers that fix low complexity code.\u00a0<\/p>\n

Citi\u2019s Arc platform builds on moves the bank has made to bolster its foundation, the announcement said.\u00a0<\/p>\n

In a Q1 2026 earnings call last month, CEO Jane Fraser highlighted the company\u2019s modernization efforts and described how the company is looking to deploy AI to increase revenue, improve client experiences and drive process improvements. The bank appointed former Google executive and financial services IT veteran Brian Saluzzo as CIO<\/a>, effective in March, to help the bank further scale AI.\u00a0<\/p>\n

The bank is already preparing employees for greater AI use<\/a>, noting in its Arc release that more than 80% of the bank\u2019s 180,000 employees with access to Citi AI tools regularly use the technology. Most employees have also completed prompt training to better understand how to gain the most value from the technology, according to the announcement.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"This story was originally published on CIO Dive. To receive daily news and insights, subscribe to our free…\n","protected":false},"author":2,"featured_media":25004,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[405,16893,7537,2038,304],"class_list":["post-25003","post","type-post","status-publish","format-standard","has-post-thumbnail","category-agentic-ai","tag-ai-agents","tag-arc","tag-artificial-intelligence-agents","tag-citi","tag-morgan-stanley"],"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/25003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=25003"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/25003\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/25004"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=25003"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=25003"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=25003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}