![\"Billy](\"https:\/\/www.europesays.com\/ai\/wp-content\/uploads\/2026\/05\/48020813533_d9faa6382e_o-1.jpg\")
<\/p>\nThe Office of Personnel Management wants to apply artificial intelligence across the lifecycle of federal human capital management, launching new efforts to modernize the writing of position descriptions in the hiring process and automate customer service when federal workers apply for retirement benefits.\u00a0<\/p>\n
OPM Director Scott Kupor touted the agency\u2019s new USA Class tool during an interview at the UiPath Fusion conference, presented by FedScoop, as a way to streamline notoriously slow and complex federal hiring.\u00a0<\/p>\n
\u201cWhen you\u2019re hiring people in the federal government, it\u2019s a very complicated process of writing job descriptions, making sure those job descriptions deal with their own classification standards, which is what level should that job be, what job family does it belong to,\u201d Kupor explained.\u00a0<\/p>\n
The federal government \u201chas a lot of jobs,\u201d the director said, with more than 600 classifications and a workforce north of 2 million civilian federal employees. \u201cSo the \u2018n factorial\u2019 is pretty significant.\u201d\u00a0<\/p>\n
Kupor said OPM sought to leverage AI\u2019s strength in digesting large volumes of information \u2014 in this case, thousands of existing job descriptions \u2014 to train a model, and then prompted it to create new position descriptions aligned with OPM\u2019s classification standards. Federal hiring managers then review the outputs to ensure accuracy, further strengthening the model.<\/p>\n
\u201cIf you feed AI a bunch of job descriptions \u2026 it\u2019s a lot easier to create the next job description by you being able to type in and say, \u2018OK, I\u2019m hiring for a financial analyst, tell me what\u2019s needed,\u2019\u201d Kupor said at the conference. \u201cAnd then we can kind of spit out at least a draft of a position description.\u201d<\/p>\n
On the opposite side of the federal human capital lifecycle, retirement processing has remained a manual, paper-based process for roughly the past 50 years, according to Kupor.\u00a0<\/p>\n
\u201cWe send documents by \u2018snail mail\u2019 from HR departments and payroll departments to ultimately shove into an underground mine in Boyers, Pennsylvania,\u201d Kupor said of the current process.\u00a0<\/p>\n
The director called the digitization and automation of that process \u201cbasic, obvious stuff,\u201d instead pointing to OPM\u2019s retirement services call centers as where the biggest gains stand to be made.\u00a0<\/p>\n
\u201cNot surprisingly, we have way more calls than people who can actually service them,\u201d he said.<\/p>\n
To offset that, OPM wants to provide AI bots for retirees to communicate with, offloading the toil those call centers face.<\/p>\n
In both cases, Kupor stressed the application of AI is not meant to replace humans. Instead, he said, it\u2019s meant to complement their work, freeing them up from overload or arduous manual work to focus on the things they specialize in that an AI bot can\u2019t do.<\/p>\n
\u201cIt\u2019s literally about making sure the people we have are there for the things that only the people can do. Right? So if you\u2019ve got some complicated problem, then yes, I want you to talk to the individual,\u201d he said. \u201cBut, if you\u2019re trying to change your address on a retirement form, it\u2019s just so obvious that we can do that in a way that is modern,\u201d and not tied to the business hours of a call center.<\/p>\n
Similarly, with the USA Class application, OPM is not looking to rely on AI to make high-level hiring decisions, Kupor said. \u201cWhat we\u2019re saying is if the AI can actually work from what we\u2019ve done in the past, and it can streamline the process, I would much rather have my HR hiring managers focused on recruitment or talking to candidates or stuff like that, rather than having them spend so much time writing a position description.\u201d<\/p>\n
\t\t\t\t\t<\/p>\n
\n\t\t\tWritten by Billy Mitchell
\n\t\t\tBilly Mitchell is Senior Vice President and Executive Editor of Scoop News Group’s editorial brands. He oversees operations, strategy and growth of SNG’s award-winning tech publications, FedScoop, StateScoop, CyberScoop, EdScoop and DefenseScoop.
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\nAfter earning his journalism degree at Virginia Tech and winning the school’s Excellence in Print Journalism award, Billy received his master’s degree from New York University in magazine writing while interning at publications like Rolling Stone.
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\nReach him at billy.mitchell@scoopnewsgroup.com. \t\t<\/p>\n","protected":false},"excerpt":{"rendered":"The Office of Personnel Management wants to apply artificial intelligence across the lifecycle of federal human capital management,…\n","protected":false},"author":2,"featured_media":29803,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[24,25,111,324,4561,15947,8599,6026,9574],"class_list":{"0":"post-29802","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"tag-ai","9":"tag-artificial-intelligence","10":"tag-artificial-intelligence-ai","11":"tag-hiring","12":"tag-human-resources","13":"tag-office-of-personnel-management-opm","14":"tag-retirement","15":"tag-scott-kupor","16":"tag-uipath"},"_links":{"self":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/29802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/comments?post=29802"}],"version-history":[{"count":0,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/posts\/29802\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media\/29803"}],"wp:attachment":[{"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/media?parent=29802"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/categories?post=29802"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.europesays.com\/ai\/wp-json\/wp\/v2\/tags?post=29802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}